From on-demand IT support to project-based services. Personal friendly, Clear and easy to understand. Patient computer support. Provide remote support to customers and offer quick, on-the-spot solutions?

Successfully performed presales and post-sales support for federal and commercial sales account managers. Performed customer needs assessment for network, hardware and workflow requirements. Led the Solutions Team and Sales Team to develop and implement specific document management, cost accounting, scanning, and fax server solutions (i.e. NSI, Equitrac, PaperCut, eCopy, Drivve, Maxxvault, Prism, Infodynamics, Print Audit, Fujitsu Scanners and others). Created statements of work, bid responses for RFIs and RFQs and set expectations during the sales cycle. Presented advanced security and software packages to IT managers, CIOs, CFOs, and Staff. Configured multi-function devices on the customers network environment. Initiated new product requests from the field. Developed and Implemented Managed Print services program. Identified training needs within the selling and support operation and implement action either personally or via corporate training organization. Acted as technical advisor to the selling operation on market/product issues, coordination of related technical service projects. Supported PC and MAC users with applications related to file sharing, printing, scanning and connectivity.Worked on behalf of the customer to assist in securing appropriate levels of system readiness for implementation. Created and delivered customer presentations as appropriate. Integrated multifunction hardware into customer’s existing onsite and web based business applications (i.e. Outlook, Share Point, Google Drive). Acted as a conduit from the field to Customer Ops to clarify, qualify and present product requests/needs to the development team for appropriate incorporation. Developed and managed relationships with key customers and multiple vendors.

Dedicated to selected Federal Government accounts with the responsibility to increase market share. Integrates solutions across all business lines. Supplies product information to selected customers in an assigned territory and/or arranges for business analyses of customer’s business communication requirements and develops benchmark demonstrations, proposals and value propositions. Organizes and implements post-sale delivery and implementation of solutions at customer locations. Acts as primary point of contact for all sales paperwork. Engages in strategic planning with customer base; proactively identifies, evaluates and formulates action plans for at-risk customers. Coordinates cross-functional sales activity and manages team process.Promote products and represent company at off-site customer meetings.Maintain records of all account activity within sales database. Responsible for driving Solutions portfolio and Service offerings through analysis of customer business and technology requirements and the development of customized solutions to fit individual customer needs. Teams with Area sales force in sales presentations, demonstrations, and proof of concepts, internal trainings, and proposal development related to Professional Services solutions and services. Proposes and closes complex capture, electronic document management (EDM) and document workflow projects that impact core digital output business. Demonstrated ability to successfully work with and lead diverse teams to formulate account strategy. In depth knowledge of industry products and services. Completed comprehensive Consulting engagement for Federal Government Customers to include Document work flow study, end user interviews, online customer surveys and hardware analysis. Provide team collaboration and milestones to ensure on time completion of Findings and recommendations deliverable documentation.

Government Printer Program Manager 2 years experienceResponsible for developing and leveraging key relationships with federal government Information Technology (IT) Managers to determine printer-buying policies and plans in order to increase demand for Kyocera Mita Printer solutions. Manages and becomes the Implementation coordinator for large National installations, directing order fulfillment, installations, and special IT needs required in the bid.Develops and maintains expert knowledge of digital networking keeping abreast of current technology and federal government marketplace and reseller trends and practices.

Responsible for pre and post network related sales and technical support as well as assisting the customers Networking personnel in connecting Kyocera Mita products. Interface with both the sales and service ensuring total customer satisfaction with their networked product. Responsible for Creating proposals and presentations for Federal Government customers. Develop and Conduct network training programs for the Washington DC sales and service operation. Responsible for the Washington DC branch internal network, Servers, Backup Strategy, and all computer related software and hardware. Successfully completed network and software related courses (Total Solutions Certification training, Windows Network and Operating Systems Essentials, Designing Windows Networking Services Infrastructure, Implementing Windows 2000 Professional Server, Implementing and Administering Windows 2000 Directory Services. Knowledgeable in the presentation and implementation of Scanning and printing and document management solutions.

Responsible for the installation, maintenance and repair of over 50 different types of digital/analogue MFPs, printers and Fax office equipment.Knowledgeable in the use of small computers and networked computer systems, primarily Microsoft applications. Programs include Windows 2000 Server, Windows XP, Windows 2000 Professional, Windows NT, Windows 98, Microsoft Office Suite, Internet Explorer, Paper port, ProComm Plus, Lotus Notes, and Outlook.

Technician 4 years experienceResponsible for the installation, maintenance and repair of digital/analogue fax and copy machines.

Meteorological/ Navigation 4 years experienceResponsible for the installation and maintenance, modification, calibration, and repair of over $1.2 million of meteorological and Navigational (METNAV) equipment and systems at over 30 locations, using applicable USAF technical data, and complex diagnostic equipment.