Rex Patterson Email & Phone Number

Phoenix, Az, Us

Mesa, Arizona, United States

 Identify processes and control improvements; communicates findings to the respected manager. Provide world-class customer service through daily interaction with both internal and external customers, including personnel, automotive dealerships, vendors and customers Build and foster relationships with assigned customers to support growth targets. Identify trends and or low performing areas of the business. communicate effectively and professionally with internal and external customers. Effective use of organizational and time management skills with strong attention to detail.

Phoenix, Arizona, United States

 Develop meaningful relationships across a diverse population of students to facilate academic success Advise students on university policies and procedures, program requirements and related academic matters Provided proactive, timely, accurate, and comprehensive customer service to students. Monitors each assigned student’s academic progress, per Satisfactor Academic Progress guidelines and requirements Proactively identify various “at risk” student population and provide low level resolutions to assist student in successful program completion Collect required paperwork and documents for academic proceses such as program change, program re-entry, etc. Works closely with cross functional and support departments to update student information and to resolve student issues Meet with students on a routine basis to ensure on-track status to meet graduation requirements

Tempe, Arizona

 Supervise and support team of 6 Student Services Coordinators Report departmental metrics, benchmarks and outcomes to upper management effectively Facilitate administrative processes such as program changes, withdrawals, etc.  Engage escalated students and become primary point of contact until the student issues are resolved Daily use of CampusVue Communicate with other departments to help resolve complex issues for students. Manage on-going maintenance and enhancement projects end to end assigned by management. Observe employees to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure and improve success strategies. Assisted in and facilitated team meeting providing new information to employees and other departments.

 Communicate with customers via email and phone. Provided premium support for new and experienced WordPress users. Provide web design and maintenance services to companies and individuals. Provide instructional services to clients to teach clients how to use WordPress functions and features. Intermediate knowledge of HMTL code, function, and structure. Basic knowledge of CSS code, function, and structure.

Tempe, Az

 Provide students with proactive guidance on acclimating to their new graduate lifestyle and building supportive personal environments and best practices to facilitate their student success. Provided proactive, timely, accurate, and comprehensive customer service to students. Assist students with appropriate course registration, understanding and completing degree requirements Advise students on university policies and procedures, program requirements and related academic matters Provide comprehensive outreach to students who are at risk of not meeting satisfactory academic progress Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure and improve academic success strategies. Work closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies. Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success

Phoenix, Arizona

 Act as a liaison between the University and students with respect to admissions, degree options, degree requirements, the graduation process, and progress. Provide students with accurate, timely, complete and comprehensive information on University policies and practices. Effectively communicate with, motivate, and counsel students through critical thinking, creativity, and problem solving to ensure a positive student experience. Educate students on academic policies such as attendance, participation, code of conduct among others using various methods such as face to face interactions, phone calls and emails. Analyzes data (evaluations and training tracking) to make key decision and recommendations to improve the program for students. Manage on-going maintenance and enhancement projects end to end assigned by management. Monitor attendance, as well as the academic and enrollment progress of students, to ensure that students are in alignment with University policies and procedures. Provide follow up as necessary. Assist in and facilitate team meeting providing new information to teammates and members of other departments. Proactive in identifying potential bottlenecks within the student academic process and initiates steps to resolve those bottlenecks. Play a lead role in advising students in regards to academic or attendance issues to ensure resolution toward a corrective action.

Phoenix, Arizona

 Educated and assist prospective and/or current students regarding policies and requirements for selected finance options, including federal financial aid. Provided proactive, timely, accurate, and comprehensive customer service to students. Utilized critical thinking, creativity, and problem solving skills to address and resolve student issues to ensure a positive student experience. Evaluated student accounts to explore solutions that assist students in attaining their educational goals. Facilitated the processing of federal financial aid to ensure compliance with established regulations, policies, procedures, guidelines, and ethical standards. Communicated and collaborates frequently with internal departments regarding student customer service. Monitored student account receivables and related financial activity to ensure it is in adherence with the student selected payment option and company policy. Collaborated with peers and students to help students overcome both financial and academic obstacles on their path to graduation. Assisted in and facilitated team meeting providing new information to teammates and other departments.

Scottsdale, Az

•Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits. •Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank. •Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.•Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations

Master’S Degree

Bachelor’S Degree

Bachelor’S Degree