Rex Pitiyage Email and Phone Number
Rex Pitiyage work email
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Rex Pitiyage personal email
I, Rex William Pitiyage, am a well-known world-class trainer in Sri Lanka, known for my excellent training methods. Because I am known as the 'Customer Service Guru' in Sri Lanka, I am the best choice for enhancing customer service. Since I am interested in the whole development of human potential and skill, I have provided considerable services to nearly all demographic groups across the country. My main areas of interest were customer service, motivation, leadership, and soft skill development.I have over 16 years of expertise in various levels of customer service and have taken part in a number of professional training programs both locally and internationally. At Dialog Axiata PLC, I was the primary customer service trainer. I've been named a "Global Goodwill Ambassador" for 2019. I provide corporate clients with L&D advice to assist them in establishing their own learning and development departments and my objective is to instill in today's youth the importance of personal growth.I am the principal founder of Rex Academy and the Learning & Performance Academy, both of which provide a wide choice of renowned courses and are Skill Development Council Canada certified.Thousands of inspirational seminars have been delivered to major public and private sector organizations in Sri Lanka and around the world, including schools, government agencies, and businesses. I simply specialize in developing and implementing social and human expectations-based learning methodologies, and he offers both open forums and business training sessions.I hold an MBA and an MSc in HR Management from Asia E University in Malaysia and am an internationally accredited trainer with City & Guilds in London. I am a NLP practitioner with a diploma in psychology and an author who published two self-help books for society in English (Winning Personality) and in Sinhala ( අභිමානවත් පෞරුෂත්වය ), both of which are well-known in Sri Lanka's major book stores.I have had the honor of receiving Dialog's "Best Trainer of the Year" title on a consistent basis since 2014, and I also received the "Learning & Development Professional of the Year- 2017" international signature award from ACEF, Mumbai, India. HR project management, customer service, training facilitation, office administration, HR strategy, team management, sales, and Microsoft office software are among my competencies. I am always looking to grow my personal and professional network. Please feel free to connect via LinkedIn or contact me directly at rexpitiyage@gmail.com.
The North Transportation Llc
View- Website:
- thenorthtrans.com
- Employees:
- 26
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Manager - Learning And DevelopmentThe North Transportation LlcMississauga, On, Ca
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Manager - Learning & DevelopmentNorth Transportations Sep 2023 - PresentVaughan, Ontario, Canada
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Chief Customer Service Trainer | Chief Learning OfficerRex Academy | The Learning & Performance Academy Apr 2021 - PresentOntario, CanadaCharged with revising courses, constructing entire courses or curriculums, and providing training materials such as teaching manuals and student guidesOrganizing and managing online courses, as well as project management from start to finishResponsible for program research, planning, development, and implementation
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Learning And Development Specialist | LeadDialog Axiata Plc Apr 2011 - Jun 2023Colombo, Western Province, Sri LankaDirected a team of L&D professionals, delivering tailored training initiatives across the organization, resulting in a 50% reduction in employee turnover and a 15% increase in employee engagementTrained over 1500+ new recruited staff by conducting over 11,000 hours of training delivery and covered 4500+ individual staff inside the companyCoordinated and supervised many training programs concurrently, resulting in a 20% decrease in training costs and a 25% improvement in employee knowledge retentionA daily training sessions organized, including with travel arrangements, and lodging for necessary training sessions and every three months updates on new products and sales techniquesSpearheaded market research initiative, analyzing customer feedback and industry insights to develop strategic culinary recommendations that led to a 10% increase in customer satisfaction and a 12% growth in repeat businessImplemented a strategic transformation of training materials and delivery approaches, leveraging innovative technologies and interactive platforms, leading to a remarkable 52% decrease in customer support escalations and a notable 12% enhancement in first-call resolution rateSpearheaded the implementation of a standardized review and feedback system, streamlining curriculum development processes and achieving a 40% reduction in development time while ensuring improved quality assuranceLed cross-functional team in the creation and delivery of engaging and interactive training materialsEngineered an innovative training curriculum that yielded exceptional outcomes, including a notable reduction in onboarding duration and a remarkable 18% surge in productivity within the initial monthHeaded front office operations, delivering outstanding customer service and seamless experiences for diverse clientele; productively minimized customer complaints by 40% and elevated customer satisfaction scores by 15% -
Customer Service OfficerLadbroke Grove Post Office Jul 2006 - Oct 2010London, England, United KingdomAchieved precise financial records, streamlined operations, and a 20% reduction in auditing time by spearheading the deployment of a highly effective cash management system and methodically documenting and reconciling daily transactionsWeighed letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postageResponded to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigationAnswered questions regarding mail regulations and procedures, postage rates, and post office boxesImproved customer feedback analysis system, identifying and resolving pain points in the customer journey, resulting in a 35% increase in customer retention and a 10% boost in upsell opportunities
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Retail Shift SupervisorTotal Petrolium Inc May 2006 - Oct 2010Sri Lanka | Maldives | CanadaManaged daily schedules, employee shifts, and time-off requestsRevolutionized workflow efficiency by introducing a project management software, achieving a remarkable 25% reduction in task completion time, while enhancing team collaboration and optimizing overall productivityEnsured that daily sales/production goals accomplishedCounted cash at the end of the shift and manage bank depositsStreamlined checkout process by implementing new POS system, resulting in a 20% reduction in customer wait times and increasing customer experience scores by 15%
Rex Pitiyage Education Details
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Business Administration And Management, General -
Human Resource Management
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Dialog Axiata PlcGreen Belt
Frequently Asked Questions about Rex Pitiyage
What company does Rex Pitiyage work for?
Rex Pitiyage works for The North Transportation Llc
What is Rex Pitiyage's role at the current company?
Rex Pitiyage's current role is Manager - Learning and Development.
What is Rex Pitiyage's email address?
Rex Pitiyage's email address is re****@****ans.com
What schools did Rex Pitiyage attend?
Rex Pitiyage attended Asia E University, Asia E University, City & Guilds Of London Art School, Dialog Axiata Plc.
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