Rex Santos

Rex Santos Email and Phone Number

Senior Director, Service Delivery @ J.D. Power
London, ON, CA
Rex Santos's Location
London, Ontario, Canada, Canada
Rex Santos's Contact Details

Rex Santos personal email

n/a
About Rex Santos

Natural leader with high integrity and versatility driven to build and motivate teams to exceed business goals and strategic objectives while under pressure. Over 23 year track record of managing a wide variety of customer service issues efficiently and effectively in a measurable and cost positive manner.

Rex Santos's Current Company Details
J.D. Power

J.D. Power

View
Senior Director, Service Delivery
London, ON, CA
Website:
jdpower.com
Employees:
1766
Rex Santos Work Experience Details
  • J.D. Power
    Senior Director, Service Delivery
    J.D. Power
    London, On, Ca
  • J.D. Power
    Director Customer Service
    J.D. Power Jan 2021 - Present
  • Autodata Solutions
    Director Customer Service
    Autodata Solutions May 1999 - Present
    Operations/Service Management:Oversight of all Customer Service and Technical Support operations across a group of companies growing from a $5 million business to a $110 million organization poised for future growth.Established a 19 years service that has helped successfully support the transaction of over 1 million vehicle proposals and orders. Support team recognized by a 3rd party magazine for its service excellence and domain expertise. This service has generated millions in revenue since inception.Implemented a 11 year service for a 3rd party program which resulted in record breaking vehicle sales. One factor of it's success was attributed to the Support team's exemplary service. It has generated close to a million in revenue over it's life cycle. Led a team to successfully fulfill brand auditing deliverable of over 1400 hours during a 2 year period, allowing notable revenue generation without adding any extra resources. Headed a 24x7x365 service team successfully running for over 12 years that has helped prevent countless outages and incidents in multiple multi-million dollar engagements. Zero hours service downtime since inception. Launched a 99 hour/week high availability service successfully running for over 4 years where average resolution times are in the 2-3 hour range, allowing real time vehicle sales transactions to be completed with minimal delays.Resource Management:Developed and maintained for over 16 years, precise departmental KPIs that allow accurate effort estimation, prioritization, training, product and client trends and effective resource management including multi location offices, international teams throughout North America and Asia. Consistently results in launching high value, sustainable, cost positive services.Achieved high standings in 360 reviews with much positive feedback and indicators of high moral, high engagement, high motivation, high levels of success and long standing relationships.
  • Unity Works
    Director Customer Service
    Unity Works Dec 2017 - Present
    Greater Minneapolis-St. Paul Area
  • Chrome Data Solutions
    Director Customer Service
    Chrome Data Solutions Jul 2014 - Present
    Portland, Oregon Area

Rex Santos Skills

Aligns Individuals And Teams Development With Company Growth Accountable And Proven Business Operations Excellence Cultivator Of Long Term Relationships And Loyalty Acknowledges Successes And Provides Constructive Criticism Technical Support

Rex Santos Education Details

Frequently Asked Questions about Rex Santos

What company does Rex Santos work for?

Rex Santos works for J.d. Power

What is Rex Santos's role at the current company?

Rex Santos's current role is Senior Director, Service Delivery.

What is Rex Santos's email address?

Rex Santos's email address is re****@****ata.net

What schools did Rex Santos attend?

Rex Santos attended Brock University.

What skills is Rex Santos known for?

Rex Santos has skills like Aligns Individuals And Teams Development With Company Growth, Accountable And Proven Business Operations Excellence, Cultivator Of Long Term Relationships And Loyalty, Acknowledges Successes And Provides Constructive Criticism, Technical Support.

Who are Rex Santos's colleagues?

Rex Santos's colleagues are Meg Novacek, Davy Lang, Christi Ritner, Vaibhav Gupta, Fred Howsare, Sydney C., Kumar Gouttam.

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