Responsible for all customer service, policy admin functions and IT.Build up SLAs/governance for major business partners. Develop customer centricity strategy, embed TNPS in daily transactions.As corporate Privacy officer, AML officer and FATCA officer, build up various end to end operations risk management framework.Build up digital self-service platform for end customer

Develop new channels like broker and bancassurance and make sure business significant gowth. Speed up branch and sales office development and pentrate into high populations market. Continue Sales and Operations efficiency to close expense gap

 In charge of National operations center in Guangzhou. Functions including new business, underwriting, customer service, claims, IT management, change management, branches management. As a senior management, leads various projects like new branches set up, new products implementation, and new channels implementation.

In charge of GM office (as chief of staff), corporate service, policy operation functions (including underwriting, POS and claims), call centre and customer service function.Develop Bancassurance channel from the scratch and achieved bancassurance premium target.

Marketing research in China macro, micro economics and life insurance market. Searching JV partners and involved in JV negotiations, contract reviewing. Liaised with government bodies for JV operations license.