Rex Xavier Michael Dhanasamy Email and Phone Number

A Service Delivery Manager with 17+ years of experience in maintaining multi-platform, multi-vendor, multi-stakeholder and multi-location computing infrastructure entailing incident, problem, escalation, availability and continuity management of production support environment. Additionally performed detail root cause analysis, worked on improving incident / problem tickets tracked all issues to closure during and post warranty period. Ensured that new services were delivered as per defined levels of quality, time and within budget, as per project plan governance guideline. Building and maintaining customer relationships, ensuring quality services are delivered within the agreed SLA. Conversant with the entire gamut of lean IT, Agile and waterfall methods, Business Analysis and Service Delivery. .