• Oversee a team of three conference services managers including conference coordinators • Ongoing menu planning with Executive Chef to ensure profitability for food costs and creativity for clients• Able to handle multiple guest and operational demands while assigning groups to the conference services team to ensure successful programs• Ensures group contracts are within compliance and work with the Director of Sales to monitor contract standards are upheld • Work directly with Digital Alchemy for meeting planner surveys execution

• Liaison between hotel and meeting planners beginning at pre-arrival through post-departure • Responsible for the detailing/creation of banquet event orders and servicing of all meetings/functions for the hotel• Responsible for all high profile clients and celebrities that stay in the hotel ensuring that all details are handled prior to their arrival and their expectations are exceeded • Maximize sales profits by up selling – exceeded goal in all quarters year to date• Responsible for maintaining high standards with regard to food quality and service• Lead and motivate the hotel staff to ensure service levels are maintained and exceeded in each department• Responsible for the hotels operations meeting/resume creation to ensure communication of each groups needs in order to ensure successful programs• Developed and implemented new banquet menus with Executive Chef and Charlie Palmer Corporate Chefs

• Handled hiring, training and scheduling for the Front Office and Guest Services• Implemented Training manual/SOP manual for the Front Office Operations• Maintained departmental checkbook, labor and expenses• Ensured service levels are maintained at the Front Office • Implemented/regulated compliance with regard to Starwood LRA/Quality assurance• Ensured completion of revenue reports/rate discrepancy/general ledger on a daily basis• Handled opportunities with guests during and after their stay• MOD while on property• Pre-opening front desk manager reported directly to the GM

• Assisted Hotel Manager in manager on duty shifts overseeing entire hotel• Created and implemented Standard Operating Procedures• Managing all aspects of front office

• Provided general front desk responsibilities in a 5 diamond luxury hotel • Cross-trained in PBX, Concierge, and Reservations.• Received certificate for completion of St. Regis Brand Training in August 2005• Nominated for employee of the month for demonstrating a consistency for brand standards