Rex Oliver Email & Phone Number

Winston-Salem, North Carolina, United States

Responsible for the Define & Plan (initial) phase of company projects. The Sr. Project Analyst role is to identify and solve as many action items, risk, issues and business decision during the early stages of a project. At the completion of the Define & Plan process, the project charter, High Level Business Requirements and initial project plan/scheduled.

High Point, NC

Remote - Farmington Hills, MI

Virtual

• Key Responsibilities:
• People Leader – responsible for interviewing, selecting, onboarding and managing project managers from pool of contractors.
• Coordination of project deliverables through Project Management Office matrix.
• Managing complex and business critical projects.
• Leading internal project teams and external vendor partner project teams.
• On-boarding new vendor partner – technical infrastructure set-up, ensuring adherence to physical site security, and migration of call volume from one vendor partner to the new partner.Skills Exhibited:

Virtual

• Key Responsibilities:
• Development and implementation of complex process improvement and technical capability projects with the focus of delivering extraordinary customer care at the right financial margins.
• Delivered on numerous diverse business growth related projects.
• Lead internal American Express project teams and external vendor partner teams.
• Third Party Vendor screening, RFP (Request for Proposal) review, and new partner selection.
• On-boarding new vendor partners.Skills Exhibited:

Virtual

On-boarding International Vendor Partners. Put alternative project management processes in place to address needs of global markets:- Leveraged communication tools such as WebEx, in addition to conducting weekly conference calls.- Traveled to India to start-up the Partner’s call center. While on site worked closely with vendor’s leadership, team leaders.

Greensboro/Winston-Salem, North Carolina Area

Responsible for on-boarding new vendor partners. Partner on-boarding included the following:- Contract negotiation & execution. - Setting up Statements of Work. - Facility build-out including technical infrastructure, system programming & development and testing.- Hiring, training, quality & compliance.- Operations reporting, ensuring program Score Cards.