Rex C. Email & Phone Number

Vancouver, BC

• Provided leadership and supervision to the Guest Services Operations Centre (GSOC) team, ensuring a high-level of professionalism, efficiency, and quality of work.
• Managed operational and event delivery priorities, ensuring delegation of key tasks such as access control, signage, deliveries, shipping & receiving, people counting, visitor management, public safety, and security.
• Acted as key liaison with client and supplier contacts for each event to ensure smooth execution.
• Played a critical role as Incident Commander during emergency response incidents and liaised with clients & suppliers, ensuring communication of essential information, guest safety, and mitigating impact to events.
• Coordinated event requests with the Operations Lead and other Operations Managers during high event periods while balancing logistical feasibility with venue standards and ensuring a synchronized approach.

Vancouver, BC

• Provided training and supervision to Guest Services Operation Centre staff on shift.
• Led by example and ensure all employees are following Vancouver Convention Centre policies, procedures, and heath & safety guidelines.
• Ensured client, guest, staff, and facility concerns are dealt with professionally, appropriately, and responsively.

Vancouver, BC

• Monitored, inspected and maintained plant equipment, switches, valves, gauges, alarms, meters and other instruments to monitor temperature, pressure and flow and ensure plant equipment is operating at maximum.
• Operated automated building management controls systems, stationary equipment and auxiliary equipment such as chillers, generators, pumps, compressors and other equipment to provide heat, ventilation, refrigeration.
• Analyzed and recorded instrument readings. Analyzed and corrected equipment malfunctions.
• Troubleshooted and performed corrective action and minor repairs to prevent equipment or system failure. Includes plumbing repairs and electrical troubleshooting.

Vancouver, BC

• Monitored up to five two-way radio stations used by Event Managers, Front Desk Ambassadors, Security, Facility Setup, Banquet, Electricians, and Building Engineers.
• Monitored and operated CCTV system and took appropriate action on any incident which might result in loss or damage to property or equipment, or any incident that would endanger the safety of employees and guests.
• Reviewed, archived, and prepared CCTV footage for facility incident reports.
• Acted as the central communication hub among all service providers, dispatched appropriate personnel to attend incidents or fulfill client requests as needed.
• Controlled public and staff access to the facility as well as access to all meeting, event, and exhibition spaces remotely using SiPass Access Control System.
• Coordinated with clients and event managers to schedule and execute unlocking and locking event spaces throughout the day as per clients’ and events’ needs.

Burnaby, BC

• Provided excellence in customer service by responding to customers and assisting as necessary and made every effort to enhance customer service and safety.
• Encouraged ridership by fulfilling the customer's needs and assisting passengers using Fare Gates, Compass Vending Machines, Add Fare Machines and Station Validators.
• Reported emergencies in accordance with established procedures though immediate response and quick action in assisting customers to ensure their safety.
• Performed emergency evacuation duties that may be required in the event of a significant system disruption.

Richmond, BC

• Managed daily operations and facility maintenance of the 13K square-foot office and production facilities of McKesson Medical Imaging Group in Richmond, BC.
• Performed weekly walk-throughs to identify facilities deficiencies as well as health & safety risks.
• Coordinated and scheduled vendors to provide preventative maintenance and repairs; maintained service records, service contracts, and invoice filing.
• Managed key inventory, access control procedures, alarm system, and employee access card system.
• Programed and issued employee access cards; streamlined new employee ID photo sessions by creating signup calendars on department SharePoint.

Vancouver, BC

• Managed daily operations and facility maintenance across four buildings at SFU Vancouver campus.
• Coordinated setup and logistical support for daily internal and external events with up to 300 attendees in four multipurpose halls, including press conferences, public lectures, examinations, and career fairs.
• Evaluated and corrected potential issues with event setups, including scheduling conflicts or inaccurate event layouts, while communicating solutions to A/V, Events, Catering, and Housekeeping departments.
• Oversaw classroom and event setups, as well as daily deficiency checks.
• Performed common facilities repairs, such as shelving and equipment mounting, and door closer adjustment.

Refrigeration Plant Operator

Certificate, Emergency Management

Bachelor Of Arts (Ba), Criminology, Archaeology