Guest Experience Coordinator
CurrentWorked with marketing to create a brand strategy for online presence, social media, SWAG and internal printed materials.Focused on fact-finding and statistical data of excellent guest experience techniques to then receive 98% positive feedback from internal survey researchImplement new research tactics to staff & volunteer culture through sharable informational decks and trainingsDeveloped and implemented 15+ new processes ranging from leader excellence to an accurate database tracking systemPlanned and executed 28 events hosting from 30-1000+ attendeesSuccessfully trained 60 volunteers biannually and consistently receive 100% positive surveysStrategically improving Sunday morning guest experience every week by restructuring 50+ volunteers to make members and guests feel welcome