Rexelle D. Email & Phone Number

Makati, National Capital Region, Philippines

Makati, National Capital Region, Philippines

- Responds to client emails and chat inquiries, providing timely and accurate information following the client's standard operating procedures- Assists clients in navigating online platforms, guiding them through transactions, updates, and account-related processes- Excellent written communication skills, with the ability to convey complex standard operating procedures clearly and concisely- Proficiency in using Zendesk, Zoho, Slack, Pathlight and email/chat platforms- Detail-oriented with exceptional problem-solving and multitasking abilities- Patience and empathy in handling client inquiries and concerns- Ability to work independently and collaboratively in a fast-paced, dynamic environment

Tacloban, Eastern Visayas, Philippines

Catbalogan, Eastern Visayas, Philippines

Eastern Visayas, Philippines

- Organizational and problem-solving abilities- Ability to multitask and prioritize effectively- Excellent communication and interpersonal skills- Uphold confidentiality and security measures according to IT Database Management protocols of Philippine Identification System- Professionally handle customer inquiries and concerns about National IDs - Uphold data integrity and protect sensitive personal information collected from clients- Implement and enforce civil registration policies and procedures for accurate data input- Provide technical support during mobile registration, and has intense knowledge in troubleshooting devices and peripherals of registration kits- Collaborate with registration center team members to improve efficiency and effectiveness- Communicate effectively with LGU Barangay Captains and Mayor's offices, Government Head of Offices and Managers of private institutions to coordinate, promote and update about the National ID program