Rexford Craft

Rexford Craft Email and Phone Number

Director of Customer Success at BeerMenus @ BeerMenus
brooklyn, new york, united states
Rexford Craft's Location
Brooklyn, New York, United States, United States
About Rexford Craft

Skilled results-driven customer success leader with over 9 years of experience guaranteeing customer satisfaction and advancing the customer experience through product education, engagement and data-driven retention strategies. Effective people manager with 4+ years leading cross-functional, high-performing teams to better product functionality and improve organizational information. Highly skilled at driving customer relationships in SaaS environments with clients ranging from enterprise companies to small business owners.

Rexford Craft's Current Company Details
BeerMenus

Beermenus

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Director of Customer Success at BeerMenus
brooklyn, new york, united states
Website:
beermenus.com
Employees:
7
Rexford Craft Work Experience Details
  • Beermenus
    Director Of Customer Success
    Beermenus Jul 2019 - Present
    Brooklyn, New York, United States
    Oversee and develop customer onboarding strategies for 3.5K clients, resulting in 90% annual retention rate. Enhance customer satisfaction and engagement through training and leading high-performing operations and customer success teams. Drive strategic partnerships with impactful franchises to amplify market presence.
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  • Beermenus
    Lead Account Manager
    Beermenus Jan 2016 - Present
    Brooklyn, Ny
    Designed and executed end-to-end client experience for 1K+ clients, achieving an above-industry-average 90% retention rate. Led a team in enhancing site-wide operations and aligning the product roadmap with customer needs. Collaborated with sales management for strategy and renewal forecasting.
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  • Fairfield Probate Court
    Assistant Clerk
    Fairfield Probate Court Jun 2013 - Mar 2016

Rexford Craft Education Details

Frequently Asked Questions about Rexford Craft

What company does Rexford Craft work for?

Rexford Craft works for Beermenus

What is Rexford Craft's role at the current company?

Rexford Craft's current role is Director of Customer Success at BeerMenus.

What schools did Rexford Craft attend?

Rexford Craft attended University Of Vermont.

Who are Rexford Craft's colleagues?

Rexford Craft's colleagues are Dylan Blake.

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