Rex Gabriel Santos Email & Phone Number

Calabarzon, Philippines

Quezon City, Metro Manila

● Expertise in Aruba and Ruckus network switches, access points, and related products● Collaborative approach, working closely with sales or account teams● Technical support provided via email, Avaya, and Jira● Proficient in creating wireless heat map plans and conducting predictive surveys using Ekahau● Utilizes technical knowledge to enhance customer experience and drive sales success

Philippines

● Troubleshooting and incident investigation in system integration, particularly SAP and external systems● Proficient in Service Now Ticketing System for efficient incident and request management● Strong communication skills in addressing client queries, incidents, and requests related to SAP Process Orchestration and system integration● Organizational and leadership abilities in conducting staff meetings● Basic training in essential ITIL processes, including Request Management, Incident Management, Change Management, Access Management, Knowledge Management, ALGP, and Problem Management● Active contribution to creating Knowledge Base articles and effective solutions● Secondary Access Manager role, ensuring data and network security through access control● Participation in Access Management Internal and External Audits● Document creation and knowledge base management for access acquisition● ALGP (Application Lifecycle Gating Process) Technical Lead, ensured application changes complied with change readiness criteria