Customer Success Services CTO leading the creation of roadmaps, digital transformation, data science, architecture, go-to-market offer delivery, and stakeholder alignment in support of annual $1B account management services portfolio. Lead team of high performing technologists and navigate ever changing customer needs while managing disruptive processes and innovating.

Proactive Services lead for online digital transformation, big data, advanced analytics, and go-to-market strategy for next-gen customer experience. Worked with Sr. Executive leadership to align strategy, vision, execution, and delivery across global services and IT teams.

Chief Architect and Designer of Oracle’s Systems Diagnostic Framework. An online embedded technology stack responsible for enabling best-of-breed diagnostics in the pre and post service request call flows. Customers and internal engineers were guided to resolution based upon automated analysis.

Systems engineer supporting Sun’s top accounts turned global proactive service innovator, architect, and designer of Sun’s Risk Analysis System. Winning the Chairman’s award for innovation twice and delivering the companies first customer facing proactive services from installation verification to automated proactive issue identification and personalized action plans to prevent severe incidents and reduce break fix calls. • Case studies showed that customer leveraging the service and processes experienced a 67% reduction in severe incidents, 75% reduction in break-fix calls, and a 10X reduction in unplanned outages.• Created self-automating knowledge business rules engine reducing time to market of critical security and technical advisories from weeks to < 24hrs.

Systems engineering technology lead responsible for Texas Instruments’ beta hardware and software global modernization transformation of end-to-end wafer fabrication processing.