I am an IT Infrastructure and Security professional with over nine years of experience in managing IT systems, networks, and security for various companies. I hold a Master’s degree in Information Technology from the University of the West of Scotland.Currently, I work as an L1.5 IT Engineer at Hemmersbach in the UK, where I handle escalated technical issues for their clients, support projects and collaborate closely with L2 engineers to ensure seamless support. My expertise includes vulnerability assessment, firewall management, and network security, with hands-on experience in project execution and customer support from previous roles at Prabhu Steels, TEG Global Infrastructures, and Frontier Business Systems.I am driven by solving real-world IT challenges and look forward to contributing to a forward-thinking organization in the IT industry.