Parthiban P Email & Phone Number

Bengaluru, Karnataka, India

• Managing and providing expert support for applications, specializing in root cause analysis and efficient resolution of data-related issues.• Collaborating closely with the development team to test bug fixes and deliver timely database data corrections for application bug resolutions.• Providing knowledge transfer to team members on application functionalities, backend data processes, and relevant tools.• Creating custom data reports to meet customer and management requirements, with proficiency in MySQL, HTML, PHP, and API processes.• Utilizing AWS services like SQS, S3, SES, CloudWatch, Lambda, and the AWS CLI as part of the application.• Automating tasks, log searches, file management, and API calls using PowerShell cmdlets.• Demonstrating adaptability and strong teamwork skills, consistently earning recognition for outstanding performance and support contributions

Bangalore

• Supported the SABER harness design application on Windows environments.• Managed database operations, including request processing, data integrity, and central part gallery.• Oversaw database replication to other sites, resolved design cases, and created user-friendly Wiki pages.• Documented service cases and shared information with the team using Team Place.• Collaborated with application vendors to address reported bugs and enhancements.• Worked with external support teams to resolve server, access, and storage issues.• Monitored server health and the status of application support tools, including CVSNT and Citrix VMs.

Bangalore

• Provided Enovia application support on Windows, UNIX, and Linux environments.• Handled design cases, and managed applications, databases, and web services.• Data maintenance and user management of the Enovia application.• Application and Server performance monitoring through monitoring tools• Storage maintenance and clean-up on the application servers.• Database exchange setup and exchange monitoring, troubleshooting exchange issues.• Hands-on experience in PL/SQL and MSSQL queries and coordinate with L3 support and other support teams on troubleshooting.

Bangalore

• Managed incident resolution, including software and hardware issues.• Provided in-office and remote support for Windows and Mac platforms, including OS installations and upgrades.• Oversaw user and asset management, including inventory tracking and coordination with vendors for warranty services.• Collaborated with L3 Windows and Mac teams to address OS installation and patching concerns.• Managed data removal and asset returns for End-Of-Life laptops and desktops.

Bangalore

• Provided desktop and laptop support, including video conferencing assistance.• Managed Avaya System, handling IP office 500, extension setup, IP phone installation, user configuration, and trunk line management.• Utilized the Service-now ticketing tool for issue resolution.• Conducted laptop and desktop hardware installation and repairs, managed inventory, and handled printer management.• Customized Windows OS for efficient installation, reducing network bandwidth usage.