- Act as first response on-site for quality issues to contain problems until the clean point arrives.- Follow-up on complaints to ensure customer satisfaction.- Initiates evaluation and reports complaints to customers with suitable documentation/photographs. - Communicate with process supporters for inventory data and other information as needed.- Sort and rework parts at the manufacturing facility dealing with line personnel and quality specialists.- Provided support working at Hall 50, Hall 52, LC1, inland port (Greer 2.1, Greer 2.2).- Suppliers supported: Aludyne, Autoneum, Baxter, Fuyao, Geiger, Grammer, Hatch Stamping, Henniges, Heyco, Mergon, Moellertech, Nifco KTW, St. Gobain, Summit- Parts: air ducts, finished carpet, front and rear windshields, T-glass, center consoles, B/C/D-pillars, side and trunk panels, trunk sills, air duct Amoeks, hood release and other brackets, drip molding

Focus on customers recommending appropriate footwear and clothing generating sales 75% of time. Rank in the top 10% for membership sales among 45 store employees. Won Employee of the Month and a membership sales contest.

Bought over 700 SKUs of non-stock and stock items of custom and standard paper, strapping, and parts for 8 warehouses using the ERP software. Maintained costing for stocked items. Collaborated with other departments on logistics (timing, delivery/pickup plans, receipt, and status).

Problem-solving leading the effort to consolidate/kit 31 products into 5 items for a logistics customer. Collaborated with other departments to quote and setup 55 products in one automotive project. As liaison between sales and suppliers, analyzed requests of sales reps to clarify the requirements to obtain quotes from vendors.

Conducted training for employees of manufacturing companies in lean manufacturing principles, quality, and on soft skills to improve teamwork and facilitated training in simulations.

Managed capital equipment purchase and installation projects of production equipment and parts saving $72M/yr on one case, 17% on a machine and 13% on supplies in another, meeting a customer need when we only had a 3-day advance notice, and organizing the project to make equipment of different manufacturers to function inline.

Helped train people on a part-time basis to learn Dale Carnegie human relations principles.

- Analyzed, reported, and maintained regular contact with an IRS-agent for the audit of $50m of international taxes with no unnecessary payments.- Wrote software user manuals for Chevron and Mobil gas stations based on documents prepared by engineers, tested the software, and managed an electronic bulletin board of 700 members.

- Worked in public and private accounting where I analyzed data, prepared reports, audited, and served as secretary for the international committee of Ernst & Young office in Atlanta, GA.- Served as the finance department manager for a home health agency where billing efficiency increased 25%.