Rex Zhao Email & Phone Number

Irvine, Ca, Us

• Accurately entered and coded invoices to accounts. Matched prices and quantity on purchase orders • Performed AR duties including invoicing, resolving disputes, discrepancies, and reconciliations• Created comprehensive spreadsheets with advanced Macro functions to enhance tracking of current receivables • Improved the efficiency of the AR team by 25% with implementation of a new task prioritization system • Maintained account details and portfolio for over 100 clients. Updated addresses, payment terms, etc. • Coordinated with clients and internal departments regarding invoicing, payment plans, and billing errors • Optimized invoice processing by using online Invoice Management System such as Coupa and client portals

• Processed over 140 applications for tenants and landlords in need of rental assistance, well exceeding case load assigned within 3 months. Demonstrate excellent case management through Excel spreadsheets • Perform in-depth calculations of household income and monthly rent to determine applicant eligibility • Conduct scrupulous business entity verification through assessor portal and Secretary of State Business Search by researching Parcel Maps, matching Assessor Identification Numbers • Successfully prevented multiple cases of potential fraud through rigorous examination of documentations; develop and retain strong understating of current housing resources, policies, and applicable laws

• Contribute to the recovery of U.S. economy from Covid-19 by preventing families from eviction through Emergency Rental Assistance Program; collaborate with city representatives, realtors, and rental agencies • Interviewed and coordinated with over 1,000 individuals in accessing housing resources and completing rental assistance applications; successfully secured housing for more than 700 eligible households in 18 months • Demonstrate ability to process at least 20 cases per week, streamline program development by optimizing application process efficiency with creative strategies and generate weekly meeting agenda • Manage part of the $45 million funding for city of Irvine and Santa Ana by calculating and allocating funding for each application, and prioritizing critical level cases; maintain Excel spreadsheets for progress tracking • Serve as liaison between non-profit, renters, and landlords; evaluate applicants’ eligibility for housing resources; obtain necessary documentations; and conduct quality assurance sessions with case managers • Develop and retain strong understating of current housing resources, policies, and applicable laws; prevent and reduce risk of potential fraud through rigorous examination of documentations and intelligence collected

• Administered photo booth for high-volume events such as weddings, corporate, school, holiday, graduation party and managed more than 500 guests per event• Produced and distributed beyond 250 high quality photos within 4 hours; communicated with customers in a friendly manner, fostered strong relationships to elevate brand awareness• Boosted annual sales and expanded revenue via strategic pitching, presenting and deal closing,researched and analyzed competitive environment and implemented creative solutions• Collaborated with client on needs and concerns, delivered greatest satisfaction; arranged resources, supplies, and equipment accurately within work area• Ensured all supplies and resources are made available at the beginning of the shift, set up photo booths in the proper manner, ensuring work area safety, handled cash transactions accordingly• Greeted customers upon arrival, provided informative overview about the different props and costumes available, assisted clients in donning costumes, and using props ensuring highest picture quality

• Analyze and troubleshoot over phone hardware and related peripherals, recommend products or services best fit the customers' needs, fully repaired or refurbished over 200 devices• Maintain customer information using tracker based on Excel, document repair progress, obtain up-to-date knowledge in commonly used concepts, practices, and procedures within an ecosystem• Provide instructions and pre-established guidelines to employees to perform the functions of the process, order parts as needed, and regularly update parts inventory

Woodland Hills, Ca, Us

• Performed as a liaison between customers and insurance agents and claim adjusters, planned weekly meetings and resolved conflicts and increased overall productivity in a multi-cultural working environment as a team• Processed 25+ calls and 40+ emails per hour; screened or directed to appropriate staff; led and trained a team of four interns, arranged weekly tasks, supervised responsibilities and allocated resources efficiently• Processed documents by editing, proofreading, filing, faxing, scanning and data entry; implemented new filing system to manage over 400 customer profiles and developed marketing strategies to improve sales• Provided educational insurance coverage insight and review, directed guidance and consulted with customers and management in multi-lingual environment of Mandarin and Cantonese-speaking scenarios• Contributed to agency success through promoting new business, cross-selling and new initiatives, worked with agents to establish and meet marketing goals

• Assisted in the organization and cleanliness of all on-site dining areas, oversaw maintenance of all beverage stations, including inventory and restocking supplies• Utilized leadership skills and motivates employees to ensure cost control and labor management, inspected establishment and observed workers and guests to ensure compliance with occupational, health, and safety standards and liquor regulations• Acted as point of contact for vendors and technicians, exercised strong customer service and communication skills, and coordinated and executed catering requests, adjusted staffing according to situation at hand• Ensured paperwork accuracy including daily sales summary reports, petty cash reimbursement forms, and payroll records

Bachelor'S Degree, Accounting And Finance

General Studies

High School Diploma, General Studies