Rex Zhao Email & Phone Number

Irvine, CA, US

• Accurately entered and coded invoices to accounts. Matched prices and quantity on purchase orders
• Performed AR duties including invoicing, resolving disputes, discrepancies, and reconciliations
• Created comprehensive spreadsheets with advanced Macro functions to enhance tracking of current receivables
• Improved the efficiency of the AR team by 25% with implementation of a new task prioritization system
• Maintained account details and portfolio for over 100 clients. Updated addresses, payment terms, etc.
• Coordinated with clients and internal departments regarding invoicing, payment plans, and billing errors

• Processed over 140 applications for tenants and landlords in need of rental assistance, well exceeding case load assigned within 3 months. Demonstrate excellent case management through Excel spreadsheets
• Perform in-depth calculations of household income and monthly rent to determine applicant eligibility
• Conduct scrupulous business entity verification through assessor portal and Secretary of State Business Search by researching Parcel Maps, matching Assessor Identification Numbers
• Successfully prevented multiple cases of potential fraud through rigorous examination of documentations; develop and retain strong understating of current housing resources, policies, and applicable laws

• Contribute to the recovery of U.S. economy from Covid-19 by preventing families from eviction through Emergency Rental Assistance Program; collaborate with city representatives, realtors, and rental agencies
• Interviewed and coordinated with over 1,000 individuals in accessing housing resources and completing rental assistance applications; successfully secured housing for more than 700 eligible households in 18 months
• Demonstrate ability to process at least 20 cases per week, streamline program development by optimizing application process efficiency with creative strategies and generate weekly meeting agenda
• Manage part of the $45 million funding for city of Irvine and Santa Ana by calculating and allocating funding for each application, and prioritizing critical level cases; maintain Excel spreadsheets for progress tracking
• Serve as liaison between non-profit, renters, and landlords; evaluate applicants’ eligibility for housing resources; obtain necessary documentations; and conduct quality assurance sessions with case managers
• Develop and retain strong understating of current housing resources, policies, and applicable laws; prevent and reduce risk of potential fraud through rigorous examination of documentations and intelligence collected

• Administered photo booth for high-volume events such as weddings, corporate, school, holiday, graduation party and managed more than 500 guests per event
• Produced and distributed beyond 250 high quality photos within 4 hours; communicated with customers in a friendly manner, fostered strong relationships to elevate brand awareness
• Boosted annual sales and expanded revenue via strategic pitching, presenting and deal closing,researched and analyzed competitive environment and implemented creative solutions
• Collaborated with client on needs and concerns, delivered greatest satisfaction; arranged resources, supplies, and equipment accurately within work area
• Ensured all supplies and resources are made available at the beginning of the shift, set up photo booths in the proper manner, ensuring work area safety, handled cash transactions accordingly
• Greeted customers upon arrival, provided informative overview about the different props and costumes available, assisted clients in donning costumes, and using props ensuring highest picture quality

• Analyze and troubleshoot over phone hardware and related peripherals, recommend products or services best fit the customers' needs, fully repaired or refurbished over 200 devices
• Maintain customer information using tracker based on Excel, document repair progress, obtain up-to-date knowledge in commonly used concepts, practices, and procedures within an ecosystem
• Provide instructions and pre-established guidelines to employees to perform the functions of the process, order parts as needed, and regularly update parts inventory

Woodland Hills, CA, US

• Performed as a liaison between customers and insurance agents and claim adjusters, planned weekly meetings and resolved conflicts and increased overall productivity in a multi-cultural working environment as a team
• Processed 25+ calls and 40+ emails per hour; screened or directed to appropriate staff; led and trained a team of four interns, arranged weekly tasks, supervised responsibilities and allocated resources efficiently
• Processed documents by editing, proofreading, filing, faxing, scanning and data entry; implemented new filing system to manage over 400 customer profiles and developed marketing strategies to improve sales
• Provided educational insurance coverage insight and review, directed guidance and consulted with customers and management in multi-lingual environment of Mandarin and Cantonese-speaking scenarios
• Contributed to agency success through promoting new business, cross-selling and new initiatives, worked with agents to establish and meet marketing goals

• Assisted in the organization and cleanliness of all on-site dining areas, oversaw maintenance of all beverage stations, including inventory and restocking supplies
• Utilized leadership skills and motivates employees to ensure cost control and labor management, inspected establishment and observed workers and guests to ensure compliance with occupational, health, and safety.
• Acted as point of contact for vendors and technicians, exercised strong customer service and communication skills, and coordinated and executed catering requests, adjusted staffing according to situation at hand
• Ensured paperwork accuracy including daily sales summary reports, petty cash reimbursement forms, and payroll records

Bachelor'S Degree, Accounting And Finance

General Studies

High School Diploma, General Studies