Rey Caayao Email and Phone Number
EXPERIENCE:- 18 years experience in Training and Quality Management (ASPI).- 10 years in Training and Development (ASPI). Accent Neutralization Trainer Communications Trainer Product Specifics Trainer Sales Trainer OD Trainer- 8 years in Quality Assurance Management (ASPI). Quality Management Implementing Quality Redesign Lean Six Sigma (Green Belt)TRAINING ATTENDED:Six Sigma Green Belt - Overview of Six Sigma and Organizational Goals - Define - Measure - Analyze - Improve - ControlTraining Assessment Methodology 1 (TM1) - Plan Training Session - Maintain Training Facilities - Deliver Competency Based TVET - Conduct Competency AssessmentAssessment Methodology 1 (AM1) - Plan Competency Assessment - Conduct Competency AssessmentTraining Needs AnalysisEffectively Calibrating Quality RedesignPresentation and FacilitationTime ManagementRetention Through MotivationEffective Organization CommunicationPerformance DiscussionsBehavioral Interview TechniquesEmployee Discipline ManagementIndividual Competency AssessmentCAREER HIGHLIGHTS: - Led the Training Program development of Capitol University Call Center (Curriculum Design and Lesson Planning) - Led the New Hire Sales Training Program redesign of ASPI (Formerly Xlibris)- Designed several Up-skills Training Programs based on the TNA of Sales Operations of ASPI- Participated in the conduct of Organization Training sessions for ASPI (Formerly Xlibris)- Participated in the Redesign of the Quality Management Program of ASPI. (Formerly Xlibris)- Participated in the implementation of the Redesigned Quality Management Program of Author Solutions Phil. Inc. (Formerly Xlibris)- Led the reintroduction of Sales Qualifier Audits at Author Solutions Philippines Inc., which reduced the number of Auxiliary Audits over time- Led the introduction of Monthly Quality Monitoring Discussions with the ASPI Sales Operation Leadership
Author Solutions Philippines Inc.
View- Website:
- authorsolutions.com
- Employees:
- 542
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Training And Quality Assurance ManagerAuthor Solutions Philippines Inc. May 2015 - PresentCebu City, PhilippinesManage the Organization's Quality Standards as front-line employees interact with customers. Providing the Organization the business intelligence through reports as tools for sales departments in decision making, and employee performance management.
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Sales Training ManagerAuthor Solutions Philippines Inc. May 2014 - May 2015Accountable for the development and implementation of Training Strategies, plans, and processes to support organizational goals. Responsible on all Training Programs and ensure that there are two collaborative programs operating at all times – New Hire Training and Enhancement Training for the sales teams.
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Assistant Sales Training ManagerAuthor Solutions Inc. Mar 2012 - May 2014Supporting the Training Manager for Sales in the the development and implementation of Training Strategies, plans, and processes to support organizational goals. Working closely with the Sales Training Manager in ensuring that there are two collaborative programs operating at all times – New Hire Training and Enhancement Training for the sales teams.
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Sales Training SupervisorAuthor Solutions Philippines Inc. Mar 2011 - Mar 2012Working closely with both Training Manager and Assistant Training Manager in ensuring that the training strategies are well implemented, plans are executed, and processes are being developed or followed to support organizational goals. Responsible in the development of trainers being supervised, ensuring that there is quality in each output. Supports the organizational goal by making sure that New Hire Training and Enhancement Training are executed well.
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Sales TrainerAuthor Solutions, Llc Mar 2010 - Mar 2011Conducts product and telephone sales training classes, specifically for the sales department for both newly hired sales agents and tenured agents.
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Sales TrainerCapitol University Call Center Aug 2006 - Mar 2010Conducts product and telephone sales training classes, specifically for the sales department for both newly hired sales agents and tenured agents.
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Sales RepresentativeArriba Telecontact Mar 2006 - Aug 2006Provide excellent customer service and outbound tele-sales through cold calling.
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Customer Service RepresentativePeoplesupport Philippines Inc. Feb 2004 - Feb 2006The Organization's front liners, handling customer issues related to billing and technical.
Rey Caayao Skills
Rey Caayao Education Details
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Systems Technology InstituteBachelor Of Science In Computer Science -
Systens Technology InstituteSystems Analysis And Design
Frequently Asked Questions about Rey Caayao
What company does Rey Caayao work for?
Rey Caayao works for Author Solutions Philippines Inc.
What is Rey Caayao's role at the current company?
Rey Caayao's current role is Quality Assurance Manager at Author Solutions Inc. - Certified Lean Six Sigma Green Belt (CSSGB).
What schools did Rey Caayao attend?
Rey Caayao attended Systems Technology Institute, Systens Technology Institute.
What skills is Rey Caayao known for?
Rey Caayao has skills like Training, Call Centers, Customer Service, Sales, Performance Management, Coaching, Management, Team Management, Employee Relations, Content Development, Publishing, Customer Satisfaction.
Who are Rey Caayao's colleagues?
Rey Caayao's colleagues are Kaye Nadonza, Dexie Alejado, Rebecca Hogue, Melissa Bauer, Krinelyn Banzon, Jessie Tanilon, Clyde Lim.
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