Rey Peralta Email & Phone Number

Los Angeles, California, United States

• Resolved customer service conflict 100% of time for Los Angeles and nationwide, largest wireless carrier in the U.S.A.
• Analyzed user feedback to identify pain points, contributing to the development of solutions that enhance user satisfaction and experience.
• Provided exceptional user support by leveraging deep product knowledge, ensuring a seamless and positive user journey.
• Troubleshot software issues on customer devices, applying problem-solving skills to improve functionality and usability.

Los Angeles, California, United States

• Streamlined workflow process in cutting-edge technology to drive retail sales and expand Verizon network, demonstrating a passion for innovative solutions, cut down time by 20% (increasing sales by 10% over 6 months).
• Analyzed sales data and customer feedback to identify trends and opportunities for improvement, implementing changes that enhanced sales performance and customer experience.
• Conducted user research by building connections and asking insightful questions to uncover and understand customer needs.
• Expanded user base by proactively reaching out to customers, gathering feedback, and promoting products that enhance user experience.

Brentwood, TN

• Managed and delegated tasks for the teller line, ensuring efficient and effective operations while acting as the primary point of contact for CSR activities and stepping in as Acting Assistant Manager in the absence of.
• Performed branch audits, ensuring compliance with bank policies and managing security procedures.
• Conducted training sessions for CSR personnel, enhancing their skills in providing excellent member service.
• Fostered strong customer relationships, addressing and resolving inquiries promptly to ensure positive experiences.

Long Beach, CA

• Handled confidential records daily, ensuring privacy and compliance with regulations.
• Coordinated customer accounts from order through production to on-time delivery, ensuring high-quality service.
• Performed invoice processing, quote preparation, and data entry, maintaining accurate and organized records.
• Executed up-selling of products and services, enhancing customer satisfaction and generating additional revenue.

Bellflower, CA

• Promoted and sold financial products, providing referrals to other banking services.
• Ensured branch security through meticulous procedures and compliance with regulations.
• Delivered top-tier customer service, efficiently resolving customer concerns.
• Proactively built and maintained customer relationships, contributing to high satisfaction and loyalty.