As the Operations Manager, I oversee the daily activities of GymMembersNow to ensure efficient and smooth operations. I manage the resources provided, implement new processes, and optimize workflows to enhance team productivity. This involves strategic planning, staff supervision, and addressing operational challenges to meet organizational goals.

I am responsible for developing, implementing, and overseeing the digital marketing strategy of GymMembersNow. The role encompasses a wide range of online marketing activities aimed at increasing brand awareness, driving traffic, and generating leads for our clients. Strategy Development: I create and execute comprehensive digital marketing strategies aligned with the overall goal of increasing our client's customers. This involves understanding the target audience, market trends, and other competitors to develop effective marketing plans.Campaign Planning and Execution: Planning and executing digital marketing campaigns across various channels such as Facebook, Instagram, Google Ads, YouTube and TikTok. This includes setting objectives, defining target metrics, and creating compelling content using Canva and Adobe Studio as well as staying updated on search engine algorithms and best practices to enhance rankings.Content Marketing: Planning and executing content strategies to attract, educate, and engage the target audience. I ensure that the content aligns with the client's brand and marketing goal by managing all digital advertising campaigns on platforms like Google Ads, Tiktok Ads and Facebook Ads through budget management, keyword targeting, and continuous optimization for better performance.Analytics and Reporting: Using analytics tools to track the performance of each client's digital marketing campaigns, analyse the data generated in the reports, and use insights to make data-driven decisions for optimizing strategies.Team Management: I also lead a team of digital marketers, content creators, and analysts by providing guidance, setting goals, and ensuring collaboration for the successful execution of strategies.Stay Current with Industry Trends: Digital marketing is a rapidly evolving field. Therefore, I stay updated with the latest trends, technologies, and tools to remain competitive with other advertisers and maximize opportunities.

As a Business-to-consumer land Business-to-business lead generation specialist, I am responsible for identifying and cultivating potential customers for our clients and clients for Gym Launch. The primary objective for the B2C aspect of my role is to generate interest in signing up for a gym product which ranges from gym membership to personal training. The key aspects of my role include;Prospecting: Using Facebook, Instagram and YouTube ads to actively search for potential gym users who are interested in improving their health and can be converted into long-term clients. Database Management: I use the A.L.A.N system as well as Google Sheets to keep an organized and up-to-date database of leads. I also assist in maintaining a detailed record of potential customers for our clients. This includes contact information, preferences, and any interactions or engagements.Outreach and Communication: Although the A.L.A.N system is generally used for nurturing leads, I review it regularly to ensure that there are no system errors. This includes ensuring that messages are sent accurately and delivered as expectedMarket Research: I aspire to stay informed about industry trends, competitor activities, and market changes to help tailor our outreach strategies and keep our ads competitive in attracting potential customers.Metrics and Reporting: Analyzing and reporting on key performance indicators (KPIs) by tracking metrics like conversion rates, response rates, and lead quality allows me to assess the success of our ads and make data-driven adjustments.Content Creation and Copy Writing: Using software like Canva and Adobe Suite. I create different posters and videos for use in our ads. Based on gathered metrics, I create new creatives for metrics and once they pass the testing stages, the styles are then duplicated to suit different formats and clients that we cater for.

My role involved ensuring customer satisfaction and maintaining positive relationships between Gym Launch and its clients. My primary aim is to address customer inquiries, concerns, and issues promptly and effectively. The skills I used in this role are as follows;Communication Skills: With my excellent communication skills, I interact with our clients verbally and in writing primarily via intercom and email to convey information clearly and professionally.Problem Solving: Handling customer complaints and resolving issues is a key aspect of my role. as such, I am skilled at identifying problems, finding solutions, and ensuring that customers' needs are met.Product/Service Knowledge: I use my In-depth knowledge about the company's products or services to provide accurate information, address questions, and guide clients in using the products or services provided effectively.Patience and Empathy: Dealing with frustrated or upset clients requires patience and empathy. I try to understand the client's perspective, remain calm under pressure, and work towards finding a resolution.Multitasking: I often have to handle multiple inquiries simultaneously. This helps me grow my ability to multitask efficiently, prioritize issues, and manage time effectively is crucial in this role.Attention to Detail: I keep accurate records and pay attention to details. These are important for documenting customer interactions, tracking issues, and ensuring that information is conveyed correctly to other team members.Continuous Learning: As products, services, and company policies evolve, I aim to stay informed and continuously update my knowledge to provide accurate and up-to-date information to clients.

Ensure successful go-lives and customer satisfaction. Additionally, Safeguard projects to ensure that they are completed according to the agreed-upon plan by maintaining project financial and project profitability, to include resource scheduling, revenue forecasting per project, billing reconciliations, expense report and time approval for project work, etc.Duties Include:• Ensure that billable projects remain on schedule and within budget• Establish project roles and responsibilities with the customer.• Build a project plan together with the project team.• Establish a cost-control plan and allocate the project budget.• Communicate project related organisational changes to the customer.• Transition all project deliverable to Global Support and/or Managed Services.

Discuss.io is a webcam-based qualitative research platform. As a project manager, I used JIRA, Agile boards and project management tools like Scrum project methodology for the development of project delivery plansDuties Included:• Day to day responsibility for managing projects and team productivity• Monitoring via burndown charts and reporting project progress to key stakeholders• Monitoring and driving the commercial profitability of projects• Resource planning for live and future projects• Work with QA teams to ensure high-quality assuranceAs the PSR Expert for discuss.io, I was also in charge of programming surveys, vetting recruited respondents before connection with clients as well as data analysis of the data collected.

During my time in this company, my role as project manager was as follows:• Working closely with the client to understand the business requirements for the project, developing effective working relationships and ongoing management processes for the project.• Define the deliverables, resource requirements and work plan for the project and manage their development and delivery.• Prepare tender and contract documents.• Ensure that the project is delivered within the financial requirements of the business unit.• To estimate and plan projects from start to finish with built-in contingencies.• Manage, monitor and motivate the cross-functional team assigned to the project.• To conduct project presentations and compile reports.• Chair & Minute Client and Design Team and Project Meetings.