Chat Process
Current• Resourceful in ensuring high quality customer experience, elevating customer satisfaction, while adhering to SLAs & work processes and managing cost- effective operations,• Proficient in managing business operations with focus on top-line & bottom-line performance and skills in determining company’s mission & strategic direction as conveyed through policies & corporate objectives.• Interacted with the delivery partner and customers to resolve their queries with an appropriate solution• Managing service operations for rendering and achieving quality services; providing first line customer,support by answering queries & resolving issues and ensuring minimum TAT.• Assisting with New-Employee Training. Assisting with Conflict Resolution, Team Building & Leadership.• Ability to Handle Difficult Clients, Internal & External Communications