Chat Process
Current- Resourceful in ensuring high quality customer experience, elevating customer satisfaction, while adhering to SLAs & work processes and managing cost- effective operations,
- Proficient in managing business operations with focus on top-line & bottom-line performance and skills in determining company’s mission & strategic direction as conveyed through policies & corporate objectives.
- Interacted with the delivery partner and customers to resolve their queries with an appropriate solution
- Managing service operations for rendering and achieving quality services; providing first line customer,support by answering queries & resolving issues and ensuring minimum TAT.
- Assisting with New-Employee Training. Assisting with Conflict Resolution, Team Building & Leadership.
- Ability to Handle Difficult Clients, Internal & External Communications