Reycel Lugos Email & Phone Number

Efficiently handle financial transactions by receiving, disbursing, and accurately recording money and negotiable instruments within a financial institution’s operations.Ensure the accuracy of financial transactions by meticulously balancing currency, coins, and cheques in cash drawers at the end of each shift using balanced tools such as computers, calculators and adding machines.Verify signatures and amounts on transactions to guarantee precision before paying out the money to the customers.Uphold the confidentiality of sensitive information, thereby safeguarding customer trust and bank operations.Facilitate seamless account process for customers by processing demand drafts, wps account opening, and conducting both domestic and international wire transfer.Provide exceptional customer service by resolving account issues, answering queries and addressing complaints effectively.Collaborate with the team members to achieve common goals and contribute to a positive team dynamicDemonstrate strong problem solving skills by addressing customer concerns, complaints and account errors with professionalism and efficiency.Enhance customer satisfaction and loyalty by delivering superior service and fostering positive relationships through every interaction.Continuously strive to improve and enhance customer experience and achieve organizational objectives.

Assist customers in opening various types of accounts offered by the bank, including introducing new deposit accounts, facilitating loan applications, and providing information on investment options.Stay informed about the banks product offerings and be capable of explaining all products and services in detail to customers.Ensuring compliance with banking regulations and internal policies.Provide customers with information on deposit interest rates, fees and charges both in person and over the phone.Coordinate checkbook request and arrange the pickup of returned checks.Handle foreign currency transactions and domestic and international remittances.Track, record, report and store transaction -related information and bank supplies, ensuring accuracy and completeness.Process foreign exchange transaction and remittances.Tracking, recording, reporting, and storing information related to transactions, bank supplies and ensuring all information are accurate and complete.Assist customers in purchasing or redeeming savings bonds and other financial instruments.Work closely with the customers to collect personal financial information, explain available services and provide tailored recommendations.Coordinated with customers and obtained personal financial information and interpreted available services.Initiate orders for ATM/Classic debit cards and perform data entry for card maintenance.Process documentation and input data for closed, lost, stolen or damaged ATM/ debit cards.Responsible for the day-to-day financial transactions that customers of a bank need to take care of.Conduct cash counts at the end of each shift to ensure accurate balance.

Tertiary

Secondary