Rey Cortez Email & Phone Number

Brick, New Jersey, United States

• Providing remote and on-site tech support to small and medium sized businesses in the central NJ/PA area
• Resolve desktop & network related issues for commercial & industrial companies both on-site & remote
• Provided computer consulting services for residential and small business customers
• Perform regular maintenance on customer servers, switches and other network equipment
• Perform weekly, on-site data drive management for disaster recovery
• Server & email migrations

Mount Vernon, New York, United States

• Co-founder & brewer of craft beer brewing company run by Bronx natives. Providing quality craft beers for our borough and beyond. Production ended 2022.https://untappd.com/FirstBoroBrewing
• Created company name, identity, slogans, logos, product art and beer names
• Designed and crafted original beer recipes for production
• Acquired necessary licenses and permits required by NYS law for beer production and sale
• Researched, procured and constructed equipment necessary for commercial scale beer production
• Maintained 4 BBL nano-scale brew house for beer production and wholesale distribution

22 Cortlandt Street, New York, NY 10007

• Configured network of over 150 computers & printers across 2 sites, for reliable operation to meet business processes and objectives
• Perform day-to-day LAN and WAN administration, maintenance, and support
• Identify and resolve issues with network devices and wireless services throughout enterprise
• Draft training materials and organize training sessions for new employees
• Verify continuity of computer and telephone system services for users through technical expertise, assistance, and project coordination
• Plan, coordinated and implemented network security measures

40 Rector Street, New York, NY 10006

• Responded to support requests from 100-150 end users and assisted callers by remote and in- person troubleshooting
• Decommissioned outdated equipment, relegating equipment to respective recycling/disposal programs
• Detailed technical information in clear terms to non-technical individuals to promote better understanding
• Oversaw equipment inventory to maintain availability of necessary replacement parts and consumables
• Analyzed computer issues to identify troubleshooting methods needed for quick remediation
• Used diagnostic tools to identify hardware failures and replace non-functional components

40 Rector Street, New York, NY 10006

-Provide assistance to retired New York City employees regarding health benefit enrollment-Data entry via centralized mainframe system -Correspondence via phone, mail and walk-ins-Liaison with various agencies and union representatives on behalf of clients

Bay Plaza, Bronx, NY

-Maximize sales through dedication to customer service & supervision of staff productivity-Provide staff motivation and designation of responsibility throughout selling floor -Merchandising of store departments, stock management, New Hire Training-Product shipment processing, inventory processing-Stock replenishment, merchandise display maintenance.

Information Technology

Business/Managerial Economics