Rey Cortez Email & Phone Number

Howell, Nj, Us

Brick, New Jersey, United States

Providing remote and on-site tech support to small and medium sized businesses in the central NJ/PA area• Resolve desktop & network related issues for commercial & industrial companies both on-site & remote• Provided computer consulting services for residential and small business customers• Perform regular maintenance on customer servers, switches and other network equipment• Perform weekly, on-site data drive management for disaster recovery• Server & email migrations • Daily use of comprehensive ticketing system for case tracking and billing• Daily use and administration of RMM software for server monitoring and cloud back-up management• VOIP/PBX system management, MFA administration Systems utilized daily: -HALOPSA: Ticketing system & customer communication -App River: Cybersecurity and email management services -Microsoft Office Admin Center -IT Glue: Customer relations and data reference -SolarWinds N-Able/N-Central: Cloud backup, EDR services and network monitoring -Ubiquiti UniFi: Network and wireless communications management -VI Monitor Plus & Hikvision: Security camera administration -Logmein: Remote desktop assistance and management -Digium Switchvox & Ring Central : On prem and cloud-based IP voice services management

Mount Vernon, New York, United States

Co-founder & brewer of craft beer brewing company run by Bronx natives. Providing quality craft beers for our borough and beyond. Production ended 2022.https://untappd.com/FirstBoroBrewing• Created company name, identity, slogans, logos, product art and beer names• Designed and crafted original beer recipes for production• Acquired necessary licenses and permits required by NYS law for beer production and sale• Researched, procured and constructed equipment necessary for commercial scale beer production• Maintained 4 BBL nano-scale brew house for beer production and wholesale distribution• Brewed test and commercial scale batches for packaging • Packaged finished beer in kegs and oversaw canning runs • Made deliveries to local bars and beer stores• Maintained inventory of stock and sales accounts• Maintained relationship with sales personnel and business partners• Managed social media posts to engage public and maximize brand awareness• Created sales and marketing email blasts• Maintained clean and sanitary brew house to maximize beer quality• Financial management, accounting and bookkeeping upkeep

22 Cortlandt Street, New York, Ny 10007

• Configured network of over 150 computers & printers across 2 sites, for reliable operation to meet business processes and objectives• Perform day-to-day LAN and WAN administration, maintenance, and support• Identify and resolve issues with network devices and wireless services throughout enterprise• Draft training materials and organize training sessions for new employees• Verify continuity of computer and telephone system services for users through technical expertise, assistance, and project coordination• Plan, coordinated and implemented network security measures• Maintain network hardware and software and monitored network to support network availability to end users

40 Rector Street, New York, Ny 10006

• Responded to support requests from 100-150 end users and assisted callers by remote and in- person troubleshooting• Decommissioned outdated equipment, relegating equipment to respective recycling/disposal programs• Detailed technical information in clear terms to non-technical individuals to promote better understanding• Oversaw equipment inventory to maintain availability of necessary replacement parts and consumables• Analyzed computer issues to identify troubleshooting methods needed for quick remediation• Used diagnostic tools to identify hardware failures and replace non-functional components• Backed up company data to distributed storage centers in event of network breach or failure• Imaged and prepared new computers for integration into company networks and systems• Demonstrated and applied knowledge of equipment and manufacturer repair guidelines

40 Rector Street, New York, Ny 10006

-Provide assistance to retired New York City employees regarding health benefit enrollment-Data entry via centralized mainframe system -Correspondence via phone, mail and walk-ins-Liaison with various agencies and union representatives on behalf of clients

Bay Plaza, Bronx, Ny

-Maximize sales through dedication to customer service & supervision of staff productivity-Provide staff motivation and designation of responsibility throughout selling floor -Merchandising of store departments, stock management, New Hire Training-Product shipment processing, inventory processing-Stock replenishment, merchandise display maintenance, cashier duty

Information Technology

Business/Managerial Economics