1. Concierge - Handled storage and delivery of luggage - Handled SHN (Stay-Home-Notice) food deliveries - Assisted with doorman responsibilities (opening of main door, greeting of guests)2. Guest Relations Officer - Responsible for room set-ups (birthdays, weddings, anniversaries etc.)- Engaged with guests and children at the hotel lobby3. Valley Wing Associate - F&B duties at Valley Wing lounge (waiter, server, barista, greeter stand)- Bellman (assisting with storing of luggage)- Front Office responsibilities 4. Front Office (Guest Service Associate)- Efficient in checking in and out of guests at main hotel lobby - Accommodating to the needs and requests of guests (booking of hotel facilities)- Offer a first impression of the hotel through body language and verbiage 5. Guest Service Centre Associate- Catered to the calls coming into the main hotel line - Key communication platform for handling the requests made by in-house guests- Assisting external guests with their enquiries (product knowledge)

- In charge of all in-store operations (Cashiering, Stock-handling, Customer interactions). - Handled guests from different age ranges. - Efficient in taking care of customers' needs and requests.

- Handled serving of dishes to guests at large-scale events (E.g. Weddings, Award Ceremonies, Conferences).- Very familiarized with kitchen operations and recognized essential areas.- Served guests of different races patiently and professionally to accomodate to their requests as accurately as possible. - Extremely efficient in turnover after event, including cleaning up 10-seater tables.

- Served a variety of customers, coming from all around the world with a polite and welcoming attitude to ensure that they feel at home in our country. - Carried out consistent performances at using the 'Point of System' (POS) to undergo customers' transactions efficiently. - Picked up and absorbed many valuable customer service skills.