Reyes Martinez Email & Phone Number

Fort Worth, Tx, Us

Fort Worth, Tx, Us

Fort Worth, Texas, Us

Fort Worth, Texas, Us

Irving, Texas, Us

Primary role is to implement and maintain software distribution and end-point client administration tools through JAMF Cloud. Provide support for all Apple laptops and workstations. Create documentation on all procedures. Restore and reimage MacBooks for new hires. Work with Apple on damaged equipment to get repaired. Support and assist team with Windows devices as needed. Provided Executive support when necessary.

Irving, Texas, Us

Support Michaels three Artistree locations and acted as back up for the Distribution Center for all desktops, laptops, servers, Zebra label printers, Honeywell RF Guns, Xerox printers, Apple MacBooks and all applications. Provided resolution to escalated incidents involving end user computing devices and applications. Worked with corporate IT on projects as needed.

Irving, Texas, Us

Served as primary contact for all IT related incidents and projects while working with outside vendors as needed. Documented all IT processes for training purposes. Completed daily follow-up of all escalated tickets using ServiceNow ticket system. Worked to resolve issues with Zebra label printers, Xerox printers, Android RF Guns and laptop and desktop computers. Completed Windows 10 Refresh while in this position.

Fort Worth, Texas, Us

Worked with end users, Executives, and their staff to help resolve complex incidents related to devices including PC, Apple, laptops, tablets, iPads, peripherals and applications, as well as retail store and DC technologies. Trained new team members and served as primary support tech for all Apple computers.

Fort Worth, Texas, Us

Provide technical support for all coworkers, contractors, and Executives at all facilities during normal business hours and on call hours. Rotated on call Executive support for monthly board meetings. Provided updated knowledge base articles for first level support

Fort Worth, Texas, Us

The principal purpose of this position is to act as a TIER 1 specialist assisting with software, hardware and Point of Sale questions and problems. This position was responsible for the repair and installation of all desktops, laptops, peripherals, printers and network connectivity by phone and deskside for corporate users.

Responsible for installing, maintaining, and cabling all servers in the datacenter. Monitored the Network Operator’s mailbox, Systems Center Operations Manager (SCOM) and HP OpenView Console to report all network activity and alerts on a daily basis. Managed the sending and receiving of backup media for disaster recovery offsite storage. Updated Network Operator documentation and trained new Network Operators when needed. Took help desk calls daily and helped with password issues. Maintained department’s intranet website on a daily basis.

Worked closely with Online Coordinator and Staff to ensure website was updated with new information monthly. Maintained and provided ongoing support for the website newsletters, banners, seasonal content and events when needed.

Dallas, Tx, Us

Implemented, maintained and enhance Web products and content fordallasews.com, as well as its subsidiary and 3rd-party sites, under deadline conditions. Troubleshoot problems for internal and external customers related to site pages and ads.

Responsible for creating new pages and updating existing pages for online products.

Monitored RadioShack’s entire corporate network and components. Created and maintained department documentation to train new employees within the department. Performed offsite functions for disaster recovery. Responsible for installing, maintaining, replacing, removing, and cabling data center hardware. Completed Help Desk tickets and supported over 4000 stores with P.O.S. and connectivity issues.