Carolina Reyes Email and Phone Number

* Learned and perfected the fine art of conducting interviews with candidates that involved mentoring *Learned and perfected the skill of conducting orientation for new hires, including Paycom & company benefits.*Took the initiative to contact medical and dental personnel at Gateway Technical College to re-establish a relationship that would offer their students the opportunity to internship or volunteer at KCHC, thereby enhancing the students' experience and career goals while accomplishing KCHC's mission of serving an underserved population.

*Responsible to monitor incoming patient orders and gather information needed to complete the pre-authorization and scheduling of an order.*Evaluate portions to be paid by the customer as well as perform all insurance-related assignments as instructed.*Completed functions of this role in a timely and accurate manner, as a patient’s treatment and satisfaction, as well as the collection of account balances, are impacted.*Reviewed Constructed clinical data matching it against specified medical/dental terms and diagnose or procedure codes (without the need of interpretation) and follow established procedures for authorizing the request or referring the request for further review.*Maintained patient confidentiality as defined by the state, federal and company regulations.*Established effective rapport with other employees, professional support service staff, customers, clients, patients, families, and providers.

*Maintained Patient Confidentiality as defined by HIPPA*Actively supported the department and corporate strategic plans and ensure successful implementation.