Dulce R. Email and Phone Number

•Led vendor footprint strategy by growing vendor workforce, effectively tripling vendor site presence and supporting the expansion of business operations•Drove vendor workforce planning to achieve company's vision of creating scaled solution models for government and user-reporting of unlawful content• Managed an annual third party operational budget by allocating resources across partner workflows to obtain annual quality scores of 95% by indirectly influencing vendor partners and… Show more •Led vendor footprint strategy by growing vendor workforce, effectively tripling vendor site presence and supporting the expansion of business operations•Drove vendor workforce planning to achieve company's vision of creating scaled solution models for government and user-reporting of unlawful content• Managed an annual third party operational budget by allocating resources across partner workflows to obtain annual quality scores of 95% by indirectly influencing vendor partners and mitigating co-employment risk•Established new international vendor relationships to diversify operations, ensuring business continuity in case of system outages•Identified program area improvement by influencing legal partners to transition to cost efficient vendor providers, resulting in operational flexibility, efficiency, and annual savings•Served as the primary point of contact for vendor performance issues and debriefed leadership team on escalations and concurrently recommended process improvements to provide the best customer service­•Maintained documentation for vendor’s project status, milestones, and tailored outcome presentations across senior leadership, ensuring transparency and accountability•Supervised seven Project Managers based across Singapore and Dublin, removing roadblocks, providing cross-functional resources, and provided coaching to drive professional development•Spearheaded the technical integration of new operational processes for content takedown regulations by collaborating with various policy and engineering teams•Led complex legal projects by managing roadmaps and triaging tasks to comply with new legislations•Streamlined regulatory workflows through the application of waterfall methodology, resulting in increased efficiency and improved content takedown procedures Show less

•Scoped and prioritized analytical investigative files and evidentiary packages for internal and external stakeholders, resulting in annual cost savings •Conducted trend analyses and system research, providing data-based insights and recommendations within a five-day turnaround time for 30-day cases centered around supply chain, employee, and vendor investigations•Led cross-functional assignments and investigative projects, utilizing change management techniques to mitigate fraudulent… Show more •Scoped and prioritized analytical investigative files and evidentiary packages for internal and external stakeholders, resulting in annual cost savings •Conducted trend analyses and system research, providing data-based insights and recommendations within a five-day turnaround time for 30-day cases centered around supply chain, employee, and vendor investigations•Led cross-functional assignments and investigative projects, utilizing change management techniques to mitigate fraudulent activities •Presented monthly to regional law enforcement agencies on fraud trends, fostering external partnerships•Developed investigate action plans and communicated potential risks to leadership team, ensuring timely actions•Applied data analytics to mitigate criminal and fraudulent activities, minimizing losses to provide everyday low prices to customers•Received a certificate in Walmart Investigative Analytics & Intelligence by completing an 8-week intensive course, further enhancing data analytical skills (SQL, Excel), investigative knowledge, and project management expertise Show less

•Created and presented to the regional executive team a cost-benefit analysis report on a $1M roof inspection program•Developed strategies on how the company can increase their return on investment by implementing new audit procedures•Conducted 800 data integrity reviews and created cost reports on a $1M property inspection program, gaining operational insights and concurrently providing recommendations on business process improvement •Audited over 1,000 policy forms to verify… Show more •Created and presented to the regional executive team a cost-benefit analysis report on a $1M roof inspection program•Developed strategies on how the company can increase their return on investment by implementing new audit procedures•Conducted 800 data integrity reviews and created cost reports on a $1M property inspection program, gaining operational insights and concurrently providing recommendations on business process improvement •Audited over 1,000 policy forms to verify deductible information accuracy, achieving cost savings of approximately $2M on 129 affected policies •Developed a technical training series on the use of Excel, OneNote, and Outlook; presenting to front-line regional staff to groups of 25+ Show less

•Participated in a simulated market entry analysis program through a student led project•Developed a 15 page marketing plan, managed tariff and legal barriers, identified appropriate market, and designed a market entry strategy for product of choice•Presented marketing plan to 6 business leaders and received a certificate from the U.S. Department of Commerce