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With over 20 years of experience supporting and directing enterprise-wide wholesale/retail operational strategy, I am an expert in improving market share, enhancing business processes, optimizing inventory levels, and helping our customers solve their most challenging business issues. I am presently the Director of Global Services with Ace Hardware’s international division, which requires collaboration with our C-level leadership team to identify and capitalize on opportunities to cultivate our company’s relationships with retailers. I have been promoted eight times during my tenure with Ace, called upon to initiate key projects and uncover opportunities for revenue acceleration. Some of my most impactful projects include: • Creating and implementing supply chain strategies and innovative solutions which support business growth, customer satisfaction, cost management, and overall supply chain objectives for product availability, delivery performance, forecast accuracy, inventory, scrap/obsolescence, and freight.• Spearheading continuous improvement initiatives by facilitating collaboration strategy workshops involving both key retailers and internal / external stakeholders.• Directing research, development, piloting and publishing of vital international, retail-based standard operating procedures (SOPs).• Instrumental in development of company’s retail inventory management program with 1,700+ stores reporting accurate inventory and placing computer-generated orders.I have been recognized numerous times for my leadership capabilities and project achievements. My broad background in retail, wholesale, technology and analytics makes me a trusted business partner, and a highly respected team leader able to position personnel for success. Specialties: Operations Management, Wholesale / Retail Strategy, Continuous Improvement, Global Operations, Inventory Control, Project Management, Analytics, C-Level Communications, Training and Development
Ace Hardware
View- Website:
- acehardware.af
- Employees:
- 5136
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Ace HardwareOak Brook, Il
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Director, Global ServicesAce Hardware Jan 2018 - PresentKabul, Kabul, AfI am leading the build and progression of a Global Consulting Service model that tailors solutions to the unique and complex business issues facing international retailers. This means proactively partnering with our field team to gain a sound understanding of our retailer’s most important and unique operational objectives. I also serve as the champion for our customers to architect cutting-edge strategies that have a favorable financial impact, all while growing revenue and profits for Ace International. • Develop and maintain lasting customer relationships and build business success stories and our service’s image.• Being accountable, along with my consultant team, for defining innovative strategies and producing results. Work jointly with the top management of existing and potential clients via executive–level insights and forward thinking.• Manage department resources, coaching and mentoring to ensure successful performance.
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Director, International Inventory And Supply ChainAce Hardware May 2016 - Mar 2018Oak Brook, Illinois, UsI led the creation and deployment of strategies, policies and procedures for optimized levels of global inventory. This is synonymous with orchestrating the development of standardized processes, reporting, tools, and systems for supply chain planning activities. Because of this, a major focal point of my responsibilities are establishing strong, productive relationships with global and business unit leadership to ensure alignment on wholesale initiatives, demand forecasts, supplier performance, promotional activities, and other related supply chain opportunities. • Appointed to this recently created position to address what is deemed to be Ace’s single largest wholesale priority: improved inventory optimization and customer fill rates.• Directed and guided department through working closely with Merchandising, Category Management, Operations, customers, and suppliers on existing and new product programs to ensure effective buy strategies and optimum levels of inventory. Actively pursued creative supply solutions to augment cost and value equation. • Evaluated and developed supply chain planning organization needs and talent/capability gaps. -
Director, Global OperationsAce Hardware Jul 2015 - May 2016Oak Brook, Illinois, UsI defined and deployed global strategies to catalyze wholesale and retail revenue growth. This includes leading strategic change management initiatives with emphasis on identifying opportunities to streamline operations, capture savings, and enable to meet company goals. Key focal points comprised of maximizing the performance of the group/region by providing leadership, focusing on customer requirements, operational performance, and team development.• Collaborated with the executive team to manage the implementation of operational strategies and business plans. Ensured financial targets and other agreed upon objectives are met for cross-functional areas of the company. • Reviewed business practices and policy to determine its effectiveness and if not, conceived and lead an alternative.
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Director, Global Retail StrategyAce Hardware Mar 2015 - Jul 2015Oak Brook, Illinois, UsI directed the creation and execution of strategic initiatives for our retail and wholesale operations. This involved communicating closely across department leadership and our commercial field team. On a daily basis, I collaborated with our C-level executive leadership to build and implement retail / wholesale growth strategies. Additionally, I built, framed, and presented critical business information for senior executive review. • Key business leader on major cross-functional customer projects designed to grow partnership with retailer and comp store sales; results include growing sales with one retailer by over 100% versus previous year.• Led continuous improvement and cost control projects through the facilitation of collaboration strategy workshops.
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Manager, Global Retail OperationsAce Hardware May 2014 - Mar 2015Oak Brook, Illinois, UsFor our international operations, I facilitated and executed global leadership, vision and motivation for all Retail Operations Development functions. My oversight spanned the refining and positioning of our store model for new and existing retailers, driving increased profits at retail and achieving incremental corporate revenue. • Directed research, development, piloting and publishing of vital international, retail-based standard operating procedures (SOPs), such as inventory management, store staff development and category management. • Named as Ray Griffith Excellence Award Nominee for legendary customer service. Ray Griffith was previous ACE CEO acknowledged for elite leadership skills.
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Manager, Global Retail AnalyticsAce Hardware Jul 2008 - May 2014Oak Brook, Illinois, UsThis analytics management role required me to leverage fact-based analytics and insights for retail initiatives and licensed operators in 60+ countries with $250M annual revenue. I mentored and managed a team of Retail Business Analysts, Systems Analysts, Marketing Associates, Category Management Associates and Master Data Leads against aggressive requirements. Along with my key achievements listed below, I was selected for the Ace High Potential Program – which grooms participants for growth, development and promotion.• Administered planning and creation of retail technology systems used by shareholders with 700+ international locations. • Project managed 15 cross-functional partners in blueprinting, prioritizing, testing and deployment of all Ace International’s retail system-based projects.• Guided 35-person team in development of end-to-end International Store Operations Manual.• Winner of Ace International’s first ever annual President’s Award.
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Consultant, Retail BusinessAce Hardware Nov 2004 - Jul 2008Oak Brook, Illinois, UsIn this consultancy role, I developed best practices to facilitate the seamless implementation of strategic retail programs, including store operations, category management / product placement strategies, labor force optimization and customer service. I worked closely with leaders across IT, Finance, Field Sales and Retail Training, successfully educating 300+ members of field staff, support teams and 2,000 retailers on standard procedures. • Instrumental in development of company’s retail inventory management program with 1,700+ stores reporting accurate inventory and placing computer-generated orders.• Played key role in successful implementation of minimum stocking quantities of core products in majority of Ace stores via leadership over large-scale quantity company project.
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Manager, Inventory Control | Sr. Inventory Analyst | Inventory AnalystAce Hardware Nov 1998 - Nov 2004Oak Brook, Illinois, UsWithin my first six years at Ace, I ascended to a leadership position over our inventory control, expertly maintaining 98.0%+ service levels on $75M+ of plumbing and outdoor living inventory while turning the product at least 7 times per year. I recruited, hired, trained, mentored and supervised a team of eight Inventory analysts, ensuring alignment with operational goals and performance metrics. • Launched and led major merchandising initiatives including E-Auction design, cube capacity analyses, web conference training and evaluation of new inventory software applications.• Key partner to Category Management team and buying offices in conducting comprehensive, end-to-end analysis of unproductive inventory.• Other roles included Senior Inventory Analyst (1999 – 2000) and Inventory Analyst (1998 – 1999).
Jacob Reyes Skills
Jacob Reyes Education Details
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Northern Illinois UniversityOperations Management And Information Systems -
Ace HardwareVarious Internal Tranings
Frequently Asked Questions about Jacob Reyes
What company does Jacob Reyes work for?
Jacob Reyes works for Ace Hardware
What is Jacob Reyes's role at the current company?
Jacob Reyes's current role is Director, Global Services at ACE Hardware.
What is Jacob Reyes's email address?
Jacob Reyes's email address is jr****@****are.com
What is Jacob Reyes's direct phone number?
Jacob Reyes's direct phone number is (866) 290*****
What schools did Jacob Reyes attend?
Jacob Reyes attended Northern Illinois University, Ace Hardware.
What are some of Jacob Reyes's interests?
Jacob Reyes has interest in Family, Self Development, Food, Travel, Cooking And Self Development.
What skills is Jacob Reyes known for?
Jacob Reyes has skills like Retail, Management, Inventory Management, Forecasting, Merchandising, Inventory Control, Leadership, Team Building, Store Management, Customer Service, Pricing, Strategy.
Who are Jacob Reyes's colleagues?
Jacob Reyes's colleagues are Kellie Gniadek, Mira Vecchio, Syifa Fauziah, Billie Fortuna, Baonk Bae, Cameron Gamache, Russ Crosley.
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