Update, maintain, and publish online help sites with content version management systems that include AEM, Git, Oxygen and DITA files, and troubleshoot problems that occur with version control conflicts.Research and document new and updated functions and processes with APIs (REST, SCMP, SO) in payments platforms to develop and maintain existing documentation.Adhere to the team’s style guide and guidelines, document any issues and possible solutions with internal processes, and work with editor and managers to achieve quality documentation.Perform quality assurance and provide meaningful feedback to peers before pushing documentation.Test APIs to ensure use cases can be flawlessly performed and identify issues with existing usability.Collaborate with SMEs, developers, designers, product managers, and customer support to verify information and confirm issues are fixed before reaching customers.

Wrote, published, and maintained high-quality customer-facing documentation that included high-level technical content, reference material, user guides and manuals, release notes, and UI/UX text.Provided new and updated UI/UX text to developers and engineers to support embedded manuals, contextual help, tutorials, error and dialog messages, labels, and buttons.Adhered to the team's style guide and company voice, provided meaningful feedback during peer editing and incorporated feedback, and assisted with maintaining the team's web-help sites.Collaborated with SMEs, product managers, engineers, and other stakeholders to gather reliable, relevant, and verified information for releases to produce internal and external documentation.Drafted, structured, rewrote, and reorganized outdated documentation to achieve the highest level of customer engagement and understanding while aligning with the company’s goals.

Worked with engineers, product managers, and project managers to create, produce, and edit-user documents such as user manuals, quick start guides, and installation guides for Amcrest products.Drafted, edited, and published support articles and materials as needed by support center.Wrote copy on e-commerce platforms for new product listings, drafted text and managed design forpackaging materials, executed brand and marketing plans, and provided customer support.Created compelling marketing content writing for e-commerce platforms sites such as eBay, Amazon, company website including Amazon A+ content.Managed the sourcing, researching, planning, development, branding and marketing, and owned documentation usability of the new medical products, Accumed.

Produced varying length research incident report documentation for all external clients. Wrote, edited, rewrote, and proofread all incident reports for delivery in a timely fashion. Shifted deadlines often to prioritize changes in clients’ meeting. Composed special public safety reports/projects for clients in public offices and law enforcement officials. Wrote safety tips and articles for clients' newsletters. Created company flyers and ads, and translated documents to Spanish. Delegated tasks and writing assignments to subordinates. Collaborated with security and police officers, supervisors, and executives at every level to ensure factual, concise information was delivered to clients. Frequently made important judgement calls and solved problems as issues arose. Researched crime rates of communities to provide precise information, and created comprehensive graphs and illustrations detailing statistics of crimes rates in the contracted boundaries. Communicated constantly with external clients to meet their expectations and fulfill their needs regarding reports and documentation.

Manage all aspects of the bi-weekly print newspaper, including distribution of 3,500 copies, website and social media. Launched official website in September 2013 with Weebly website builder with a template, design and customized using HTML and CSS, . Redesign newspaper layout in August 2013 in Adobe InDesign and Adobe Photoshop. Layout, customize, and design the 12 page newspaper spread for each issue to produce six issues each semester. Manage a staff of 22, recruit and hire new staff each semester. Train new writers to become familiar with AP style, inverted pyramid, leades, interviewing, researching and self-editing. Coach new editors to give constructive feedback, how to research and interviews, how to seek out stories, and how to edit. Conduct interviews and write stories, assign stories, research, edit, fact check, proofread, and copy edit. Organized Summer Newsfest 2013, a series of journalism workshops for UHD students. Began as a staff writer in January 2013

Sought stories for upcoming shows, attended events, conducted interviews, voiced packages and assisted with editing. Wrote packages of 1:30 minutes, scripts and blurbs of 1:00 minute to 30 seconds

Run my own business as a professional hairdresser, appointment and location of services at the convenience of the client. Have gained advance communication, professional and business skills.

Maintain the social networking sites and email, compose the newsletter, submit articles to local newspapers and oversee committees within the organization. Attend meetings, and volunteering at events are also part of this job.

Wrote feature stories, conducted interviews and researched for articles published on HCC website . Wrote and formatted the daily newsletter, HCC News Today.

Researched and conducted interviews for stories, took pictures and attended events for coverage. Sought and suggested story ideas

Wrote articles for the online blog section, Hairballs and web events and blurbs for online blog, Art Attack and for print edition.