Mike Reyes Email and Phone Number

Cybersecurity Policy Division Lead for multiple major US Army Acquisition programs.

-Lead technician on projects involving: onboarding new customers, migration of email services to hosted Exchange, and migration of server applications and roles-Leveraged functionality MSP applications and services to streamline support processes-Implemented, monitored, and tested Backup and Data Recovery systems using multiple technologiesKeywords: NAble/NCentral, Server 2012 R2, Network/System/Server support, Backup Exec, Datto, ShadowProtect, Anchor, Exchange 2012, DNS, Hosting, Patch Management, Change Control

● Certified Network+ (NetworkPlus) and Security+ (SecurityPlus)● Pursuing CompTIA Linux+ (LinuxPlus) and Red Hat Certified System Administrator(RHCSA)Keywords: Microsoft administrator, System administrator, Server Administrator, Network administrator, Security, Troubleshooting, System support, User support, Desktop Support, Enterprise support, Network hardware, Switches, Routers, Network cabling and infrastructure, Linux Administrator, Active Directory, Security, Customer service

-With little to no guidance, provided a reliable, secure and highly available network-Responsible for implementation, maintenance, and accountability of facility IT solutions-Lead interdepartmental projects resulting in an increase in security and productivity-Selected to manage an older facility to increase network performance, resulting in an increase in productivity and profitability-Maintained 100% compliance with corporate and client auditsKeywords: Active Directory, Client/Server Administration, Windows Server, Crystal Reports, Blackberry, SQL Server, CCTV, Network infrastructure, Troubleshooting, Patch Management, Security, Shell Scripting, DVR, DNS, DHCP, Training, Support, Group policy, Customer service

-Projects included:--Building and deployment of Windows Client/Server network--Penetration testing using Backtrack-Dean's Honor ListKeywords: Windows Server, Linux, Security, Penetration testing, Database administration, Web Development, Patch management, PC Hardware, Group policy, Customer Service

-Solved network and PC issues for users-Projects included:--Deployment of new PC hardwareKeywords: Troubleshooting, Patch management, System administration, Windows Server, Active Directory, Network infrastructure, Citrix, User support, PC Hardware, Shell scripting, Customer service

-Managed schedules using past labor and sales statistics, resulting in consistent savings on labor costs-Provided stellar customer service, resulting in increase of sales through retention of new and existing customersKeywords: Management, Scheduling, Interviewing, Customer service, Quality Control, Inventory, Logistics

-Solved problems involving troubleshooting and maintenance of a multi-million dollar US Army Missile Warning system-Selected above those higher ranking to serve as a team lead, resulting in high system availability and reliability-Oversaw local deployment of Smart card readers, resulting in successful deployment of new authentication system-Awarded the Army Commendation Medal for flawless performance, tactical and technical knowledgeKeywords: Active directory, Security, Management, Customer service, UNIX, Secret clearance, Attention to detail, Satellite communications, Radio hardware, PC Hardware, Maintenance, Troubleshooting, Network infrastructure, Encryption