Brenda Reyes-Muñoz Email & Phone Number

California, United States

Milpitas, California, Us

Understanding the intended use of the collaboration room to help determine its design, layout, and technology requirementsConsidering factors such as accessibility, proximity to team members or departments, and availability of necessary amenities like power outlets and internet connectivity.Designing the Space for CollaborationEquipping the collaboration room with the right technology tools that facilitate collaboration.Providing training and support to help team members effectively use the collaboration room and its technology tools.Providing tools and resources for brainstorming, idea generation, and prototyping.Regularly reviewing and evaluating the effectiveness of the collaboration room. Gathering feedback from team members and stakeholders to identify areas of improvement.

Moving, setting up, and testing lighting, sound, props, and other equipment according to set requirements.Building sets and performing a variety of backstage and maintenance tasks.Assembling equipment and support structures and breaking them down when the show is over.Making set adjustments when necessary.Inspecting lighting, sound, and other equipment, and ensuring that everything is plugged into the correct power source.Ensuring all signs or banners are put up inside and around the production venue.Sweeping the stage between shows and removing any backstage waste products.Running errands when required and constantly expanding skillet

Alpharetta, Georgia (Ga), Us

Project managing new AV integration for ServiceNow C-SuitePiloting concepts and it’s efficacy before global rolloutWriting knowledge base articles for IT support and ServiceNow usersMeasuring risks associated with audio visual hardware and firmware upgradesRemote AV troubleshooting for ServiceNow globallySupport AV solutions for conference rooms, event spaces and specialty areas.Act as escalation support and triage for AV issues and outages using ServiceNow ticketing system Create and provide AV related training sessions to employees and other IT Support staffWork closely with peers to prioritize and success manage simultaneous projectsAttends weekly meetings with Stakeholders, AV operations team members, AV designers, and AV vendors to effectively strategize projects and other concerns effecting ServiceNow as a whole Attends AV conferences in efforts to learn about emerging technologies that may benefit ServiceNow current AV integration such as: Zoomtopia and InfocomWork with systems integrators to deploy and integrate the AV technology across all meeting spaces.Participate in continual evolvement of our AV standards with the goal of innovation and increasing user productivityDeploy monitoring tools and practices to effectively measure performance of AV technologies globally (North America, Europe, APAC)Assist in planning, deployment, and expansion of ServiceNow’s Global AV footprintGathering and requesting information from manufacturers to solve the impact on ServiceNow AV equipmentCreating RMAs and finding temporary solutions to high visibility spacesActing as hiring panel for new hiresTroubleshooting knowledge of MS Teams, Zoom, WebexCommissioning and flagging AV errors before the grand opening of new addition to ServiceNow in HQAnalysis of budget requirements for SERVICENOW AV refreshes at local and globally

Alpharetta, Georgia (Ga), Us

Providing consultations and quotations for AV related needs and requests for Stakeholders of all levels within ServiceNow including upgrading teams software and trouble shootingImplementing AV needs of all level of Stakeholders within ServiceNow after peer reviewed revisionsOrganize vender prioritization of C-SuiteWork with ServiceNow purchasing analysts and vender procurement team to secure and purchase orders and delivery to the appropriate vendors. Review and create editorial comments as needed to expedite purchase order processes for managerial approvalCollaborating with various engineering departments within ServiceNow to suggest product features and alerting when needed to point out issues within the proprietary software within coding configurationsCollaborating with the facilities team for smooth implementation of AV integration and decommissioning equipment that is no longer needed while offering refresh suggestions to replace EOL equipment Implement AV projects with the networking team to ensure data ports are active and configured Alarm network team when conference rooms are in need of intervention locally or globally when there is network outages pertaining to network switches or for changes to firewall sec.Offered acoustic suggestions to improve reverb issues within conferencing spacesArtistically added reverb to microphones to improve the natural voice intonations for near end users Equalized and tested audio configuration files within Biamp according to room usage. Configured audio globes when using shure network microphones according to meeting space dimensions Updated firmwares for all av equipment in ServiceNow’s environment after fully confirming functionality in small batch testsContacting and submitting log reports to equipment manufacturers when firmwares affected ServiceNow Sweep high visibility speciality rooms prior to SERVICENOW LIVE broadcasting events that utilizes Zoom Rooms and the room’s shared audio visual equipment

Santa Clara, California, Us

Supervising, instructing and helping with rack building processesAsset tagging MACs, Serial, Models for INTEL AV racks Reimaging and updating firmware for AV hardware to facilitate field installs Bench testing AV equipment prior to deployment Project reporting and updating with several Project Managers to ensure correct quantities of equipmentshipped to INTEL sites Formatting Excel sheets to assign dedicated A,B and C type conference AV RacksInstallation and de-installation of AV/TelePresence productsConfiguration of endpoints and infrastructurePreparation of room audits ensuring technology can work at optimum level Performing preventative maintenance to insure equipment and room is ready for useResponsible for identifying defective/failed equipment and providing solutionsCompletion of Post Installation AssessmentsPerform on site User Acceptance testingAct as a point of escalation for technical issues and provide solutions for ongoing faultsCommunicates with management team throughout the day, as it relates to assignments Document and report hardware failuresManages Break/Fix and RMA requests as needed

Acting as a technical expert on Installation Team – Commissioning and Programming includedConfiguring endpoints and infrastructureDocumenting and reporting hardware failures also Manages Break/Fix and RMA requests as neededidentifying defective/failed equipment and providing solutionsActing as a point of escalation for technical issues and providing solutions for ongoing faultsPerforming preventative maintenance to insure equipment and room is ready for useProviding Software Upgrades and Commissioning of equipment such as Crestron and Extron hardwareInstalliation and de-installation of AV/TelePresence productsPreparing room audits to ensure technology can work at optimum levelCompleting Post Installation AssessmentsPerforming on site User Acceptance testingInstalling software upgradesSupervising, instructing and helping with rack building processesCommunicating with management team throughout the day, as it relates to assignments

San Francisco, California, Us

Audio listening testing Dolby products. Following instructions and rate the quality of sound in individual tests.

• Setting up and breaking down of event equipment• Cabling and patching / working together with the entire crew as a team• Audio adjustments, maintaining safe audio levels while providing a professional mix• Operating audio control boards • Ensuring proper care and handling of all audio equipment• Interacting with visiting production crews to ensure a successful show

Oakland, California, Us

Assessing students’ skills to determine their needs and to develop teaching plansAdapting lessons to meet the needs of studentsDeveloping Individualized Education Programs (IEPs) for each studentPlanning, organizing, and assigning activities that are specific to each student’s abilitiesTeaching and mentoring students as a class, in small groups, and one-on-oneImplementing IEPs, assess students’ performance, and track their progressUpdating IEPs throughout the school year to reflect students’ progress and goalsDiscussing student’s progress with parents, teachers, counselors, and administratorsPreparing and helping students transition from grade to grade and after graduation

Union City, California, Us

Walnut Creek, Ca, Us

Accurately completing standardized inventory sheet and layout of equipment including port connections• Ensuring equipment is accurately labeled with origination/destination information• Disconnectibg PC equipment and peripherals at location• Reconnecting PC equipment and peripherals to exact specifications listed on move sheet• Documenting and escalate any issues encountered

Manage finances, and keep the production within an allocated budgetHire all key staff, crew members, and post-production teamsScout shoot locationsAllocate resources and arrange booking of required kitCreate and distribute call sheetsSupervise and liaise with all team members and key stakeholdersTroubleshoot any issues that arise during productionKeep project on schedule and within allocated timelineWeigh in on creative or conceptual aspects of productionEnsure all health and safety conditions are met

Atlanta, Georgia, Us

• Analyzing the net sales in order to meet forecast sales as planned by the Atlanta headquarters • Updating and researching inventory units through The Home Depot database to eliminate shrinkage• Actively assessing customer needs and providing assistance in order to sell items related to projects

• Managing record label's artist accounts on social media• Strategizing marketing campaigns with Kultone Records founder and marketing director for debut albums• Editing video footage for record label's promotional needs

• Strategized with event managers to meet needs of San Francisco State organizations and student clubs• Planned the execution of daily audio visual events to avoid overlap and understaffing of technicians• Operated audio visual equipment• Organized audio visual inventory

•Marketed program safety services to Laney College students and its faculty• Reported and analyzed the strengths and weaknesses of safety program with program director• Interviewed and recruited new candidates• Trained new candidates after candidates had successfully passed DOJ/FBI background check• Coordinated and drafted surveillance routines throughout campus• Scheduled Safety Aides to escort Laney’s staff and its students as part of program’s service

Minor Studies, Business Administration

Bachelor, Media Business Aspects

Bachelor'S Degree, Audio Engineering And Sound Design

Bachelor Of Arts - Ba, Audio Production

Associate Of Arts (A.A.), Music Performance, General

Education record