Randy Reyes, M.A. Email & Phone Number

- Oversee community engagement and public affairs for Council Districts 2 and 3 (assigned CDs 2 & 5 from Feb-Sept 2024). - Address constituent concerns and inquiries via emails, phone calls and/or letters.- Brief town councils, community associations, planning groups, and Business Improvement Districts on behalf of the Mayor. - Spokesperson for Community Issues for assigned Council Districts (D2 & D3) and issue topics (Seniors & Sports). - Craft talking points for the Mayor for… Show more - Oversee community engagement and public affairs for Council Districts 2 and 3 (assigned CDs 2 & 5 from Feb-Sept 2024). - Address constituent concerns and inquiries via emails, phone calls and/or letters.- Brief town councils, community associations, planning groups, and Business Improvement Districts on behalf of the Mayor. - Spokesperson for Community Issues for assigned Council Districts (D2 & D3) and issue topics (Seniors & Sports). - Craft talking points for the Mayor for community events and press conferences. - Staff the Mayor at public events and press conferences to ensure strong community engagement.- Advise the Mayor on important community issues in assigned Council Districts. - Coordinate with the City’s Operations Department Directors to direct staff accordingly and respond to constituent concerns. - Track Capital Improvement Projects in assigned Council Districts. - Follow and monitor key Council policies and initiatives that impact assigned Council Districts. - Work with assigned Council District’s staff to address community concerns and collaborate on messaging related to council and mayoral initiatives. - Support the Director of Community Engagement on LGBTQIA+ issues and events. - Lead for the Seniors constituency portfolio. - Create weekly reports for the Mayor to update him on key community issues and concerns. - Draft the Community Engagement team’s talking points to ensure we have an effective communication strategy across the City. - Approve responses crafted by interns for the Mayor’s public email to ensure all messaging and communications is accurate and consistent. - Implement the new CMR platform to better organize and respond to constituents. - Manage the internship program, including recruitment, training, and supervision of interns. Show less

Community Representative:- Oversee community engagement and public affairs in the Point Loma and Midway communities in San Diego City Council District 2. - Address constituent concerns and inquiries via emails, phone calls and/or letters.- Brief public councils, community associations, and planning groups on behalf of the Councilmember. - Spokesperson for Community Issues. - Craft talking points for community events. - Staff the Councilmember at public events and press… Show more Community Representative:- Oversee community engagement and public affairs in the Point Loma and Midway communities in San Diego City Council District 2. - Address constituent concerns and inquiries via emails, phone calls and/or letters.- Brief public councils, community associations, and planning groups on behalf of the Councilmember. - Spokesperson for Community Issues. - Craft talking points for community events. - Staff the Councilmember at public events and press conferences to ensure strong community engagement.- Coordinate with various City departments to respond to constituent concerns. - Policy Advisor for Environment and Youth policies. - Advise the Councilmember on critical City policies, plans, and initiatives like the Climate Action Plan, Climate Resilient SD Plan, Pure Water Program, Implementation of SB 1383, Think Blue San Diego Initiative, Stormwater Department 5-year Strategic Plan, City’s Urban Forestry Program, Employ + Empower Internship Program, Child & Youth Master Plan, etc. - Policy Liaison for the San Diego River Conservancy Board and SANDAG Shoreline Preservation Working Group. - Office Liaison with the San Diego International Airport & Airport Authority, Port of San Diego, U.S. Naval Base Point Loma, and Marine Corps Recruit Depot.Digital Media Manager: - Draft social media content and manage Instagram, Facebook, Threads, and X accounts. - Develop and implement social media calendar.- Create and edit content: videos, pictures, and captions to cater different social media platforms. - Monitor social media feeds to increase digital engagement with other elected officials and organizations. - Design graphics on Canva to enhance visual appeal on social media platforms.- Craft official statements for social media platforms. - Assist with the creation of digital materials and presentations: PowerPoint slides, informative one pagers, etc. - Act as a Digital Communications Advisor. Show less

- Manage Twitter, Facebook, and Instagram platforms for the Office of Immigrant Affairs (OIA). - Collaborate with the Mayor’s Press Secretaries on press events and draft content related to immigrant affairs. - Conduct research on immigration, border-security, and health care policies to prepare a monthly newsletter to brief our local partners. - Perform research to prepare informational advances for Executive Director and/or Mayor on immigrant and global issues prior to events… Show more - Manage Twitter, Facebook, and Instagram platforms for the Office of Immigrant Affairs (OIA). - Collaborate with the Mayor’s Press Secretaries on press events and draft content related to immigrant affairs. - Conduct research on immigration, border-security, and health care policies to prepare a monthly newsletter to brief our local partners. - Perform research to prepare informational advances for Executive Director and/or Mayor on immigrant and global issues prior to events, interviews, or meetings with other officials/international counterparts.- Manage and update the website for the Office of Immigrant Affairs. - Assist with community event planning. - Serve as a Strategic Communications & Social Media Advisor to the Executive Director for the Office of Immigrant Affairs. Show less

Responsibilities:- Manage Twitter, Facebook, and Instagram for the Welcoming San Diego Initiative, now handles for the Office of Immigrant Affairs. - Draft talking points to prepare Mayor and Executive Director for immigrant affairs events and interviews. - Conduct research on immigration, border-security, and health care policies to address the global and migration challenges in San Diego.- Utilize the policy research to prepare monthly newsletter to brief our local… Show more Responsibilities:- Manage Twitter, Facebook, and Instagram for the Welcoming San Diego Initiative, now handles for the Office of Immigrant Affairs. - Draft talking points to prepare Mayor and Executive Director for immigrant affairs events and interviews. - Conduct research on immigration, border-security, and health care policies to address the global and migration challenges in San Diego.- Utilize the policy research to prepare monthly newsletter to brief our local partners.- Update website for the new Office of Immigrant Affairs.- Assist with event planning. - Serve as a note-taker for the Executive Director, Office of Immigrant Affairs.Accomplishments:- Successfully verified all three social media handles.- Assisted with the design of materials (logo design, new bios, and announcement posts) for the opening announcement of the new Office of Immigrant Affairs. -Updated the Welcoming San Diego/Office of Immigrant Affairs website to share relevant information: about Mayor Todd Gloria’s involvement in immigration and border policy, about the team, and about the history of Welcoming San Diego Initiative. - Redesigned and assisted with relaunching of the monthly newsletter for Office of Immigrant Affairs. Show less

San Diego, California, United States

- Serve as a trusted advisor to the Executive Director as they develop and implement the San Diego Diplomacy Council’s work plan and strategic vision.- Review outcomes and metrics created by the San Diego Diplomacy Council for evaluating its impact, and regularly assesses performance and effectiveness using those metrics. - Approve the San Diego Diplomacy Council’s annual budget, financial reports, and material business decisions.- Contribute to an annual performance evaluation of… Show more - Serve as a trusted advisor to the Executive Director as they develop and implement the San Diego Diplomacy Council’s work plan and strategic vision.- Review outcomes and metrics created by the San Diego Diplomacy Council for evaluating its impact, and regularly assesses performance and effectiveness using those metrics. - Approve the San Diego Diplomacy Council’s annual budget, financial reports, and material business decisions.- Contribute to an annual performance evaluation of the Executive Director. - Assist the Executive Director and board chair in identifying and recruiting other Board Members. - Partner with the Executive Director and other Board Members to ensure that Board resolutions are executed. - Serve on committees or task forces and takes on special assignments: Rising Leaders Initiative. - Represent the San Diego Diplomacy Council to stakeholders and acts as an ambassador for the organization. - Ensure the San Diego Diplomacy Council’s commitment to a diverse board and staff that reflects the communities the San Diego Diplomacy Council serves. Show less

- Co-Author and Co-Editor in Chief of a published book. - Authored a chapter of a published book: How to Land an Internship in International Relations: Your Guide To Succeeding in the Field — Chapter 1: Kick Starting Your Career: Why an Internship? - Co-edited the book including the evaluation of the manuscript, correcting spelling and grammar, researching, and fact checking content. - Oversaw all parts of a book's life cycle: writing, graphics, publication, book launch, sales, and… Show more - Co-Author and Co-Editor in Chief of a published book. - Authored a chapter of a published book: How to Land an Internship in International Relations: Your Guide To Succeeding in the Field — Chapter 1: Kick Starting Your Career: Why an Internship? - Co-edited the book including the evaluation of the manuscript, correcting spelling and grammar, researching, and fact checking content. - Oversaw all parts of a book's life cycle: writing, graphics, publication, book launch, sales, and marketing. - Managed the marketing materials on MAIR’s social media platforms. - Coordinated the book launch event to promote the completion of the book, celebrate with colleagues, and market the book to increase sales. Show less

- Conduct research on corruption as a cause for migration in Latin America.- Present findings in front of compliance and anti-corruption attorneys to explain the relevancy of one's research in the fight against global corruption. - Understand the importance of oral communication, public speaking, and argument presentations in the space of international relations.

- Create professional, cultural, and educational experiences that connect people and organizations, driving positive changes, in themselves their communities, and world. - Connect community and business leaders in the San Diego region with their counterparts around the word to address common challenges such as citizen safety, economic opportunity, social justice, and environmental sustainability. - An organization designated the U.S. Department of State to deliver programs and services… Show more - Create professional, cultural, and educational experiences that connect people and organizations, driving positive changes, in themselves their communities, and world. - Connect community and business leaders in the San Diego region with their counterparts around the word to address common challenges such as citizen safety, economic opportunity, social justice, and environmental sustainability. - An organization designated the U.S. Department of State to deliver programs and services that allow San Diego to connect and participate in the international sphere and extend its influence around the globe. Show less

- Direct supervisor to front line employees (75+ employees) overseeing the daily operations of the Welcome Experience department.- Maintain exceptional knowledge of membership and ticket promotions, benefits, and prices. - Responsible for daily scheduling and organizing breaks and meal periods within daily budget and ensuring compliance with labor laws. - Ensures that Department Standards (safety, service, cleanliness, efficiency, wardrobe, etc.) are maintained through employee… Show more - Direct supervisor to front line employees (75+ employees) overseeing the daily operations of the Welcome Experience department.- Maintain exceptional knowledge of membership and ticket promotions, benefits, and prices. - Responsible for daily scheduling and organizing breaks and meal periods within daily budget and ensuring compliance with labor laws. - Ensures that Department Standards (safety, service, cleanliness, efficiency, wardrobe, etc.) are maintained through employee monitoring, auditing, and training.- Supports the Assistant Managers in communicating all relevant department and company information and initiatives. - Proactive about monitoring park attendance and adjusting staffing needs based on the needs of the business.- Serve as an On-Duty: Admissions Lead, Guest Services Lead, Parking Lead, Water Park Admissions Lead, and/or Duty Manager. - Cross trained with Guest Communications Team and Hotel Front Desk Team.- Department Conservation Ambassador - Diversity & Inclusion Taskforce Member Show less

Oceanside, California, United States

- Oversee the operations of the Customer Service Desk in partnership with the Special Services Supervisor and will assist in the supervision and training of Customer Service Associates, Customer Service Greeters, and Order Fulfillment Associates. - Lead the Customer Service team of nearly 25 associates to provide outstanding service to customers and ensure their needs are met. - Supports customer service desk by expediting phone calls throughout the store, responding to general… Show more - Oversee the operations of the Customer Service Desk in partnership with the Special Services Supervisor and will assist in the supervision and training of Customer Service Associates, Customer Service Greeters, and Order Fulfillment Associates. - Lead the Customer Service team of nearly 25 associates to provide outstanding service to customers and ensure their needs are met. - Supports customer service desk by expediting phone calls throughout the store, responding to general questions, finding customers the proper associates to assist as needed, facilitating all customer order types (returns, online orders, store pick-up, store to store, delivery) and resolving any customer issues that arise. - Assist Special Services Supervisor in maintaining several reports (e.g., Special Services Controllable, Special Orders on Hand, and Book and Physical reports) to drive outstanding service, store appearance and in-stock position.- Work directly with the entire operations leadership team: Operations Assistant Store Manager, Special Services Supervisor, Order Fulfillment Lead, Pro Desk Supervisor, Front End Supervisor, Head Cashiers, and Receiving Supervisor; to ensure the the daily operations of the store are working effectively allowing us to guarantee customer satisfaction and experience. Show less

California, United States

As a Special Services Associate, my role consists in doing refunds/returns, creating special orders, working with the online orders and online order pick ups, working with The Home Depot credit card applications, answering phone calls, doing phone sales, lost & found, and assisting customers with any questions or feedback.

California, United States

- Direct supervisor to front line employees overseeing the daily operations of the department.- Maintain exceptional knowledge of membership and ticket promotions, benefits, and prices. - Work closely with Security department, following safety protocol at all times, and assisting with bag checks and reuniting lost children as needed.- Responsible for daily scheduling and organizing breaks and meal periods within daily budget and ensuring compliance with labor laws - Ensures that… Show more - Direct supervisor to front line employees overseeing the daily operations of the department.- Maintain exceptional knowledge of membership and ticket promotions, benefits, and prices. - Work closely with Security department, following safety protocol at all times, and assisting with bag checks and reuniting lost children as needed.- Responsible for daily scheduling and organizing breaks and meal periods within daily budget and ensuring compliance with labor laws - Ensures that Department Standards (safety, service, cleanliness, efficiency, wardrobe, etc.) are maintained through employee monitoring, auditing, and training.- Supports the Assistant Managers in communicating all relevant department and company information and initiatives. - Proactive about monitoring park attendance and adjusting staffing needs based on the needs of the business.- Serve as an Admissions Lead or Guest Services Lead. Show less

California, United States

As a Guest Services Associate, my job consisted in selling and/or processing annual passes, helping guests with any ticket issues or annual pass issues, worked with third party ticket processing, lost and found, and receiving any general feedback from guests; whether that be positive or negative feedback.

Master Of Arts - Ma, International Relations: Concentration In Latin America, 3.67 Gpa

BA/MA Dual Degree Program Courses: US-Latin American Relations, Diplomacy in the 21st Century, Foundations of Strategic Studies (emphasis.

Bachelor Of Arts - Ba, International Relations: Concentration In International Security, Cum Laude | 3.57 Gpa

BA/MA Dual Degree Program IR Courses: US National Security, Regional Security, US Cold War and Post-Cold War Military Interventions, Armed.

Education record

Activities and Societies: Associated Student Body: ASB (Commissioner of Exterior Design // Student at Large), National Honor Society.