The easiest and safest way to buy and sell graded comic books.

Equal parts thinkers and doers. Visionaries and operators. Strategists and creatives— we're united by a fierce entrepreneurial spirit. We're a creative, professional, highly collaborative, seasoned, well-oiled team. We're in the business of beauty for a reason.

Directly is a leader in support automation, helping enterprise companies launch and train virtual agents that double their automation rate.

The uber for group fitness classes. Access top studio fitness classes, gyms on demand and rockstar led fitmob exclusive classes for one low price. Community driven application with the ability to rate and review workouts, track progress, find out who else is going, and reserve classes instantly.• Managed the day-to-day community support efforts.• Hired and trained the community support team of 12.• Maintained and organized office operations.• Established a group of 20+ brand ambassadors (MobPros).• Monitored social media and support content.• Reproduced and tracked application and website issues.• Measured and drove key metrics to ensure peak performance.

Square’s leading android based competitor before acquired by amazon. Cloud based mobile payment platform with an integrated point of sale system. Allows customers to order and pay ahead of time before arriving to merchants location. • Top tier of consumer and merchant interactions with GoPago.• Trained and supervised a 24/7 support team of 12. • Handle highly escalated and security sensitive information.• Briefed users and call agents for installation, update and patches. • Real time updates to merchants for order negligence, hardware and software issues. • Streamlined issues directly to operations and engineers.• Tested, documented, and provided feedback on updates and bugs.• Updated private and public knowledge base.• Response time of less than 24 hours.

• Responsible for excellent customer service to all Bare Escentuals customers for all product lines and channels.• Interact with customers daily via telephone, e-mail and other communication vehicles and represent brand to consumers.• Document, track, and resolve issues from all internal Bare Escentuals departments and customer channels.• Diffuse escalated issues and resolve customer complaints.• Process, update and inform customers of previous and current billing information• Respond to customer correspondence regarding website issues, product inquiries and billing issues within a 48-hour period. • Maintain thorough knowledge of the full catalog of Bare Escentuals products.• Apply company policies and procedures when dealing with customer feedback.• Train new employees in software applications and product knowledge. • Troubleshoot inventory software issues as needed.

• Managed, trained and developed a core team of 15 employees.• Supported a department of 150 scanners with various book handling issues.• Provided guidance to the team on how to meet productivity goals.• Escalated book issues to management according to severity.• Prioritized and handled multiple tasks to efficiently meet deadlines.• Communicated directly with different department leads regarding work flow and efficiency.• Developed action plans and maintain tracking system to ensure 100% compliance of procedures.• Enforced company policies and procedures.• Organized team activities and development. • Created a fun and friendly work environment.• Troubleshoot inventory software as needed.

• Accurately evaluated books for size, type, and physical condition.• Recorded book data into material database.• Accounted for all incoming and outgoing books to and from scan site.• Introduced company policies and procedures to new employees.• Trained future operators in utilizing proper scan techniques.• Preserved books in a digital format. • Consistently met productivity targets.• Ensured minimal image scan errors.• Reported book condition issues to department lead.

• Assisted in sales of Sony High Definition televisions, Blu-ray players, sound systems, and camcorders.• Promoted the Sony High Definition Experience.• Educated sales associates and consumers of product features.• Conducted inventory of in-store products.• Ensured functionality of in-store products.• Reported defective products to store managers.

• Conducted demonstrations of the functions and features of HP digital cameras and photo printers. • Trained sales associates regarding latest features of HP photography products.• Created daily sales reports for management.• Ensured functionality of in-store products.• Conducted inventory of in-store products.• Created HP digital photo displays.