Rey Pascual Email & Phone Number

Riyadh Kingdom Of Saudi Arabia

*Level 1 Technical support for Windows platform Windows XP, Windows 7 & 8 and Windows 10*Installing for Engineering and Architectural applications like Autodesk products*Installing Microsoft Office applications and utility software needed by company policy*Technical support for Microsoft Outlook and Messenger.*Managing/Installing Server roles (Domain, Active Directory, DHCP, Print and File Sharing) WINDOWS SERVER 2003 -2012*Managing Service Ticketing work flow (BMC Remedy and Manage Engine Service Desk Plus)*Installing, configuring and connecting Access point/Station of UBIQUITI Networks products and connecting long distance offices/Sites (NANO/M5)*Configuring simple router/access point wifi for office.*Managing ISA Server roles and permissions.*Initial troubleshooting for Network Printers All in one and stand-alone *Maintaining coordination within Server, Network, Messaging and even Telco team keeping up to date status and helping them if possible.*Remote access support (Remote Desktop, VNC and Teamviewer)*Installing /Rearranging Network Cabling Management.*Responsible for call meeting reports and presentations.*Keeping very good relations for all users and key persons

Philippines

*Managing and Maintains IBM x3400 Server ISA, DHCP and Active Directory Server.*Maintains O.S. platforms namely Windows XP/NT Vista Windows 7, Windows Server 2003 and 2008*Managing creates and reset user accounts in AD, DHCP server *Installing and configuring Autodesk Products such as AutoCAD, Revit, and NavisWork (2009 – 2013 versions) as well supported on the technical side.*Assists Network Administrators on maintaining and installing Server and switches.*Maintains patch panel distribution for voice and data.*Setup and configuring shared folders and proper access to user or group organization.*Imaging and complete configuration of desktops including Microsoft office, Symantec antivirus, Autodesk applications, Plotters and other utility software.*Supporting in implementing changes like desktop upgrades, relocation of computers and projects of network infrastructure for new floors.*Accepting all calls via phone and responds email for user concerns and resolve as soon as possible time with verification of user good satisfactory.

Philippines

Client Base SupportDesktop, Server, Network and Voice SupportDu Pont Far East Inc, and Motorola Philippinesrpascual3@csc.com / a2595c@motorola.com*Maintains Dell PE 2850 Server*Giving first aid support and resolutions for laptop and desktop in terms of hardware or software failures*First line of support for remote users providing service via NetMeeting, remote desktop, email (MS Outlook 2003 & 2007) and on call.*Manual or image installation for operating system as well as backing up all files and restore *Maintains O.S. platforms namely Windows XP, Windows 7, Windows 2003 Servers*Maintains, creates and reset user accounts in AD, DHCP server *Monitoring PABX console using AVAYA Terminal*Assists Network Administrators on maintaining and installing Routers, Switches, and Hubs*Maintains patch panel distribution for voice and data*Creates reports, telecom billings, hardware audits, and inventories, *Maintains asset compliances for servers, desktops, printers, peripheral devices*Coordinates and helping with Network Admin and Telecom Admin in their plans in Administering AD, DHCP and Network infrastructure*Coordinates with vendors/subcontractors for purchasing/leasing Computer equipment and Projects renovations. *Creates Outages Reports, Escalation Procedures, and Downtime Procedures*Attend and report monthly, Weekly and Everyday call meetings.*Runs ticketing and monitoring applications such as BMC REMEDY Client*Keeping customer and team members in a good relationship.*Accepting all calls via phone and emails responds from users and key users (Manager’s) dealing problems and resolving in a timely manner.