- Provided technical support for end-users in Indonesia, Pakistan, and USA through troubleshooting hardware and software issues- Responsible for installation, troubleshooting issues, and maintenance for servers in Indonesia and USA- Monitoring and managing network traffic- Monitored system performance and identified potential issues before they impacted users- Implemented a backup and disaster recovery plan that ensured data was securely backed up and could be quickly restored- Updated and maintained the company’s internal network infrastructure, resulting in improved network performance and reliability- Installation, maintenance, and managed CCTV di factory area- Provide list to purchase of IT support materials forecast

- Responsible for the progress of the project that is being worked on by the IT Team and report the results of the project development to the Coordinator and Manager- Responsible for the maintenance of existing IT equipment at the head office and 8 branch offices (Hardware, Software and Network)- Dividing daily tasks to IT staff

- Handling the development and maintenance of websites and applications owned by cooperatives- Make hardware and network repairs (using mikrotik).- Support services at the head office and 8 branch offices. such as reinstalling a computer or laptop, repairing servers, routine maintenance, and also installing or replacing CCTV

- Collecting data and compiling a list of purchases of goods for project operational needs- Make purchases by going directly to the market or visiting the supplier or distributor of the goods to be purchased