Reynaldo Herrera Email and Phone Number
Reynaldo Herrera work email
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Reynaldo Herrera personal email
A dedicated, results-oriented professional with unique leadership characteristics and several years of technical experience in product coordination, projects management, program management, technical management, and product support engineering in the retail fueling industry.Currently, I am the Product Support Manager at Dover Fueling Solutions, where I am a noted expert in outdoor EMV payment terminal implementation support, developing implementation guides, designing network topologies, packaging software releases, and administering EMV updates. Additionally, I have a proven track record in turnarounds, establishing operational excellence, and driving organizational improvements by leveraging expertise in operational enhancement.Throughout my career, I have always been commended for achieving consistent excellence in all of the roles I have worked in. I have been a high achiever and a performance-driven leader with an organized approach to developing useful operational strategies.My Academic Highlights:● I have completed a Bachelor’s degree in Information Technology from the University of Phoenix. I have also completed Certified ScrumMaster training and am currently preparing for the Project Management Professional (PMP) certification exam.My Career Achievements/Awards:● I have attained several awards in the various companies I have worked in, winning the Deeds Not Words Award, GE Global Recognition Award, Wayne Service Person of the Year Award, Wayne President's Recognition Award, and Tokheim Support Center Technician of the Year Award.My Technical Skill Stack:● I have extensive knowledge of workspace management technologies such as Microsoft Office, Google Workspace, Microsoft Teams, Slack, Atlassian Jira, Oracle ERP, Miro, and Lucidchart, amongst several other tools.My Goals and Skillset:I am an exceptional team leader and always work with accountability, open communication, and a sense of urgency. Whenever possible, I look for opportunities to immerse myself in a challenging environment where I can use my leadership, management skills, and experience to drive organizational goals.Looking forward to connect with other professionals!
Dover Fueling Solutions
View- Website:
- doverfuelingsolutions.com
- Employees:
- 2461
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Product Integration ManagerDover Fueling SolutionsHutto, Tx, Us
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Product Integration Enablement ManagerDover Fueling Solutions Jul 2019 - PresentAustin, Texas, Us• Oversee outdoor EMV field implementation and support to achieve greater efficiency, portraying key organizational skills.• Develop implementation guides to enable national outdoor EMV technology rollout at approximately 40,000 fueling stations, significantly reducing field installation times by 25%.• Function as a major stakeholder in designing network topologies for 20+ customers and managed network service providers.• Prepare instructional courses for end-user and technician training on new product offerings, training 60+ personnel including technical trainers, field service engineers, and helpdesk analysts.• Package 100+ software releases and updates for distribution and deploy to a network of 240 subcontractor organizations.• Administer the updates and releases of Dover Fueling Solutions (DFS) remote key injection software.• Manage customer outdoor EMV upgrades and rollouts, and act as technical PoC for Point-to-Point Encryption implementations.
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Manager Of Field Service EngineeringDover Fueling Solutions Jan 2019 - Jul 2019Austin, Texas, Us• Supervised day-to-day operations of a team of 10 field service engineers and implemented a formal customer lab support process, displaying exceptional interpersonal skills.• Mentored and guided the 10 field service engineers on new products and sustaining product validation and execution.• Served as a Point of contact (PoC) for DFS customers, regional service managers, commercial team members, and Product Support Engineers on escalations and quality issues.• Operated as the primary Lean practitioner for the DFS Field Service department, as well as the key outdoor payment platform stakeholder for DFS inOvationTV media and outdoor EMV efforts.
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Product Integration Service Manager, Na DispensersDover Fueling Solutions Aug 2017 - Jan 2019Austin, Texas, Us• Supervised day-to-day operations of a team of 4 field service engineers.• Mentored and guided the 4 engineers on new products and sustaining product validation and execution.• Served as a Point of contact (PoC) for DFS customers, regional service managers, commercial team members, and Product Support Engineers on escalations and quality issues.
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Global Product Support Team LeadDover Fueling Solutions Feb 2016 - Aug 2017Austin, Texas, Us• Onboarded and trained new field service engineers on products, processes, and workflows.• Project-managed field validation efforts for over 50 critical hardware and software releases, and established product validation lab, integrating 20+ test software releases and upgrades to outdoor payment and media delivery.• Provided 24/7 SME technical support of products to internal and external customers, attending to more than 50 helpdesk analysts.• Designed and created technical scopes of work for end-users for 90+ new product offerings and updates.• Trained technical trainers, field tech, and helpdesk analysts on the use of new products, applying robust communication skills.• Developed and created product installation and service, project scope-of-work, and department policy documentation.
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Product Support EngineerDover Fueling Solutions Feb 2008 - Feb 2016Austin, Texas, Us• Project-managed field validation efforts for over 50 critical hardware and software releases, and established product validation lab, integrating 20+ test software releases and upgrades to outdoor payment and media delivery.• Provided 24/7 SME technical support of products to internal and external customers, attending to more than 50 helpdesk analysts.• Designed and created technical scopes of work for end-users for 90+ new product offerings and updates.• Trained technical trainers, field tech, and helpdesk analysts on the use of new products, applying robust communication skills.• Developed and created product installation and service, project scope-of-work, and department policy documentation.
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Team Lead, Client CoordinatorDover Fueling Solutions Jan 1999 - Feb 2008Austin, Texas, Us• Acted as a primary technical PoC for Dresser Wayne with major oil companies for issue resolution and rollout support.• Led operations at the organization, providing technical support for fueling dispensing and Point-of-Sale (POS) equipment.• Coordinated and executed 25 new software upgrade rollouts to a site population of 1,000+ locations, as well as managed the online knowledge base, creating and editing technical resolution procedures.
Reynaldo Herrera Skills
Reynaldo Herrera Education Details
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University Of PhoenixInformation Technology
Frequently Asked Questions about Reynaldo Herrera
What company does Reynaldo Herrera work for?
Reynaldo Herrera works for Dover Fueling Solutions
What is Reynaldo Herrera's role at the current company?
Reynaldo Herrera's current role is Product Integration Manager.
What is Reynaldo Herrera's email address?
Reynaldo Herrera's email address is re****@****yne.com
What schools did Reynaldo Herrera attend?
Reynaldo Herrera attended University Of Phoenix.
What skills is Reynaldo Herrera known for?
Reynaldo Herrera has skills like Troubleshooting, Project Management, Process Improvement, Management, Cross Functional Team Leadership, Training, Leadership, Product Development, Vendor Management, Technical Support, Sharepoint, Technical Documentation.
Who are Reynaldo Herrera's colleagues?
Reynaldo Herrera's colleagues are Sandip Sukale, Gabriel Marques, Fábio Eduardo, Anuj Gupta, Karen Roman, Monika Krop, Paul De Gernier.
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