Rey Lallave Email & Phone Number

New York, United States

New York City Metropolitan Area

New York City Metropolitan Area

Specializes in digital marketing and strategic brand development, leveraging insightful marketing analysis to help small businesses grow. Committed to collaboration, maintaining technical excellence, and keeping up with industry trends and best practices.

New York City Metropolitan Area

• Processed EDI orders for multiple retailers and invoiced boutique and Shopify orders through AMT.• Generated and presented weekly sales reports for data-driven inventory and marketing decisions.• Managed inventory distribution to major retail sites efficiently through Radial and DSCO platforms.• Utilized Shopify for e-commerce operations, including product listings, inventory, orders, and promotions.

New York City Metropolitan Area

• Directed end-to-end coordination of DTC email campaigns, driving 47% of site sales from date of hire.• Crafted compelling email copy and product descriptions that resonate with the core customers.• Contributed to traditional marketing projects, including ad creation and retouching for prominent Fashion & Lifestyle publications and production support during interviews, fashion shows, and private events.

New York City Metropolitan Area

• Epic Referral Work Queue monitoring:- Routed 60-100 daily outgoing referrals to appropriate departments and facilities.- Coordinated with patients for scheduling of critical follow-up appointments and continuity of care.- Streamlined verification processes by liaising with patients, medical offices, and insurance providers.- Provided key support to the Inbound Call team during high-volume periods.

New York City Metropolitan Area

• Oversaw scheduling operations for Primary Care and a diverse range of specialty departments.• Transcribed and routed voicemails to ensure precise message delivery to a team comprised of 180 healthcare professionals.• Maintained proactive patient communication, managing medical documentation, requests and inquiries with compassion and a focus on service excellence.• Ensured strict compliance with HIPAA and other Protected Health Information regulations.

New York City Metropolitan Area

• Designed logo and developed brand through cohesive marketing and social media projects.• Increased social media engagement by 210% through organic marketing practices.• Curated personalized private chef experiences and assisted with studio set up for virtual events.• Oversaw calendar, meeting and domestic travel arrangements, and all business correspondence for Executive Chef/Founder.• Tracked budget, reported monthly expenses, and maintained inventory (including perishable… Show more • Designed logo and developed brand through cohesive marketing and social media projects.• Increased social media engagement by 210% through organic marketing practices.• Curated personalized private chef experiences and assisted with studio set up for virtual events.• Oversaw calendar, meeting and domestic travel arrangements, and all business correspondence for Executive Chef/Founder.• Tracked budget, reported monthly expenses, and maintained inventory (including perishable goods).• Supervised catering arrangements and per diem staff for larger in-person events. Show less

New York City Metropolitan Area

• Provided support for registry and print orders, maintaining a 96-100% customer satisfaction rating.• Troubleshot site issues and managed user accounts with a customer-centric approach.• Contributed to planning a virtual forum on Cultural Bias and future DE&I initiatives, highlighting commitment to inclusive practices.• Arranged and hosted virtual Halloween Party for the Black/Caribbean/African-American employee resource group.

New York City Metropolitan Area

• Retouched editorial and product images for print and digital channels, ensuring brand consistency.• Designed on-brand graphics and curated content for web and social media.• Managed and tracked project progress efficiently through Monday.com.• Played a key role in developing cross-platform assets for key marketing campaigns (Pride 2019 and F/W 2020).

New York City Metropolitan Area

• Provided personalized luxury online sales experiences via email and telephone, managing new and existing North American client accounts with a focus on satisfaction and retention.• Collaborated interdepartmentally to facilitate real-time processing updates on shipments and repairs.• Scheduled follow-up calls and boutique visits for management and in-store client advisors.• Recognized as October 2018's Top Seller, achieving a total of $17.7k in monthly net sales.

Clifton, New Jersey, United States

• Overhauled the Returns/Exchange Policy, anticipating potential savings of up to $75k in lost revenue.• Implemented ID verification processes to ensure compliance and risk mitigation.• Managed Stripe payment processing and refunds, ensuring accuracy and financial integrity.• Coordinated email campaigns, leveraging analytics to optimize conversion rates.• Updated inventory and product listings, maintaining consistency across online platforms.*Alongside CES… Show more • Overhauled the Returns/Exchange Policy, anticipating potential savings of up to $75k in lost revenue.• Implemented ID verification processes to ensure compliance and risk mitigation.• Managed Stripe payment processing and refunds, ensuring accuracy and financial integrity.• Coordinated email campaigns, leveraging analytics to optimize conversion rates.• Updated inventory and product listings, maintaining consistency across online platforms.*Alongside CES responsibilities. Show less

Clifton, New Jersey, United States

• Supervised a team of up to 12 representatives, providing training, task delegation, and performance reviews to ensure exceptional customer service.• Managed customer inquiries across multiple channels (email, telephone, Instagram), resolving issues promptly and maintaining high customer satisfaction.• Implemented a new KPI tracking method and created email templates for the customer service team.• Coordinated closely with warehouse staff to streamline order processing and… Show more • Supervised a team of up to 12 representatives, providing training, task delegation, and performance reviews to ensure exceptional customer service.• Managed customer inquiries across multiple channels (email, telephone, Instagram), resolving issues promptly and maintaining high customer satisfaction.• Implemented a new KPI tracking method and created email templates for the customer service team.• Coordinated closely with warehouse staff to streamline order processing and inventory management, optimizing efficiency and minimizing delays. Show less

New York City Metropolitan Area

• Organized and presented merchandise for seasonal markdown sale.• Managed inventory and restocking processes to maintain smooth event operations.• Effectively communicated between warehouse, merchandising, and sales teams.

Clifton, New Jersey, United States

• Initiated new service methods that raised overall customer satisfaction ratings by 15%.• Provided POS support and maintained stock and cleanliness of the checkout area.• Trained and supervised new associates on all store services and procedures.• January 2017 Employee of the Month

Clifton, New Jersey, United States

• Surpassed monthly sales targets by an average of 57%.• Cultivated and retained client relationships, increasing customer satisfaction and loyalty.• Provided technical support for Windows OS devices, including troubleshooting and initiating third-party maintenance orders.

Bachelor Of Science - Bs, Business & Technology Of Fashion

Vocational Diploma, Graphic Design, 4.0 Gpa

Associate Of Arts And Sciences - Aas, Graphic Design, 3.2 Gpa

High School Diploma, 2.8 Gpa

Activities and Societies: 2012 Track & Field J.V. Co-Captain, 1st Place 2012 Gardens Aglow Carving Competition, "Most Artistic" Class.