Job Functions:Network Monitoring: Utilize Grafana and New Relic to continuously monitor network devices to ensure their optimal performance and identify any issues.Incident Management: Handle incidents reported by users, particularly those classified as P1 (highest priority) and P2 (high priority) incidents. This includes creating and resolving tickets in ServiceNow.User Support: Provide assistance to users when they encounter P1 and P2 incidents, ensuring swift and effective problem resolution.Incident Coordination: Host bridge calls during P1 and P2 incidents to coordinate with all resolver teams and ensure efficient incident resolution.Incident Reporting: Create detailed incident reports after resolving incidents and prepare for post-mortem meetings to review and analyze the incidents.

Job Functions:Office Duty:Network Monitoring:*Monitor network devices using WS-Watch to detect and address potential issues.User Support:*Answer emails and phone calls regarding reports or known incidents, providing assistance to users as needed.*Troubleshoot issues according to standard operating procedures (SOPs).Network Configuration:*Configure point-to-point radios, switches, and routers.*Migrate devices to cloud controllers for better management and efficiency.Field Duty:Team Leadership and Site Survey:*Lead a team in conducting site surveys to plan the proper layout and setup of network equipment.*Assess locations for optimal network deployment and infrastructure installation.Budget Planning:*Oversee the preparation of detailed budgets for projects, ensuring efficient allocation of resources.VSAT Configuration and Deployment:*Configure and deploy VSAT systems in remote municipalities in the Philippines in partnership with the Department of Information and Communications Technology (DICT).Troubleshooting and Maintenance:*Travel to different sites to troubleshoot reported issues and ensure optimal network performance.*Provide on-site support and solutions for network issues.

Job Functions:User Support and Troubleshooting:*Provide assistance to users who encounter issues with their computers.*Troubleshoot and resolve technical problems efficiently.*Replace computer parts when necessary to resolve issues.Phone Support:*Answer phone calls from users seeking assistance with IT issues.*Provide technical support and guidance over the phone.Account Management:*Add user accounts and manage user permissions using Active Directory.*Maintain accurate records of user accounts and permissions.\IT Asset Management:*Conduct inventory of IT assets to ensure proper management and tracking of hardware and software.*Keep records of IT assets for accountability and auditing purposes.