Rey Mark Catabas Email & Phone Number

Kuwait

• Performs administrative duties to help the Sports Department run smoothly and efficiently.• Managing and creating social media contents i.e. stories, reels etc. •Performing service administration such as collecting tuition fees, customer service and process service related paper works. •Regularly review inventory stocks and support the Sports Department Heads to always maintain a balance of additional sports stocks. • Maintain comprehensive stock of sports equipment and check if all items are in good condition. • Regularly inspects courts, fields, surrounding areas to ensure all safe and functioning according to health and safety.• Closely monitoring student-related information such as attendance, tuition fees, student records. Interconnected operation support between sports Heads, Finance, Customer Service and Executive management.• Direct Warehouse manager for sports uniforms, properties, equipment, stocks, supply, and inventory.• Conducting safety briefings with students and visitors when required.

Kuwait

•Oversee the team of internal drivers as well as external 3rd party logistics companies. •Ensuring timely dispatch of orders from the warehouse, conduct forecasts for the couriers and internal drivers, as well as monitor driver performance and assist in setting KPIs.•Review and monitor the shipment’s delivery timeline to ensure it reaches the customer quickly and safely.•Responsible for overseeing the shipment and warehouse personnel.•Assisting with budget preparation and administration related to logistics.•Manages own fleet and third party lastmile providers.•Performing shipment quality check before dispatch and managing shipment and inventory issues if any. •Customer Service Lead, handling face to face, phone calls, email and social media. •Working together with fulfillment, customer care and engineering team to resolve any order or website related issues.•Monitoring quality standards and team performance for click and collect team. • Working with the order management system to manage daily targets (orders from the websites, returns and refunds, etc.)

Kuwait

-Worked as a fulfillment specialist supporting H&M, American Eagle and Bath and Body Works brands e-commerce.

Kuwait

• Responsible in providing technical and soft skills training for new hires within the brand.•Responsible in helping external and internal customers with their queries all the time.•Handling Birthday process and events as part of group sales department. • Attending customer complaints and refunds as one of the designated cash handlers of the brand.

-Provides regular supervision and mentorship over subordinate staff.-Ensure regular and effective communication with subordinate staff on performance, goals, and coaching.-Facilitates daily agent coaching and development sessions in both written and verbal format.-Participates in client related activities to include client calibration sessions and project planning.-Identify and address agent training needs.-Manage team's time entry to ensure 0% discrepancy rate.-Manage program specific performance standards (i. e. AHT, Quality Scores, Sales, etc).-Manage financial implications of attrition and attendance by maintaining program-specific goals.-Manage staffing in accordance with program specific workflow (i. e. down-staffing, up-staffing).-Completion of weekly Team Manager Scorecard for review with Operations Manager.-Diffuse irate customer calls as applicable.-Provide agent support via handling escalated calls, as needed.-Maintain up-to-date employee files and documentation.-Ensure high level customer service is being practiced by all subordinate staff.

Dubai, Dubai, United Arab Emirates

o Welcoming customers to the store, inquiring about their needs, and directing them to services and products around the store.o Maintaining a clean and organized cash register area and front of the store area.o Addressing and resolving customer complaints.o Giving advice on the store's or company's products and services.o Assisting in taking stock inventory, removing expired and out-of-date products from the shelves, and restocking inventory.o Assisting with cleaning at the end of a shift.

Makati, National Capital Region, Philippines

o Front line support in interpreting customer policies and coverage.o Handling most requests via phone calls and email. o Process various requests on insurance policies which could involve putting policies on waivers, refund money, update beneficiary information, process name changes, process increases, cancelling policies.o Tracking e-mail related to general policy and assigning it to a specific department worker if needed. o Delivering service level agreements set by the company. Managing program specific performance standards (i. e. AHT, Quality Scores, Retention, etc.).o Performing as subject matter expert and hands on administration, complex cases, training new agents and handling some escalations.o Process insurance claims. Accountable for making sure the completion of work from start to finish of the claims.o Negotiate settlements to beneficiary of the policy.o Authorize payments to beneficiary, riders, FH and estate of the policy.o Maintain customer records with highest security as per US Data privacy protection law.

Makati, National Capital Region, Philippines

o Assisting and advising customers who may be choosing from a variety of travel options.o Making reservations for customers based on their various requirements and budgetary allowances.o Checking the availability of accommodation or transportation on the customers’ desired travel dates.o Helping plan travel itineraries by suggesting local tourist attractions and places of interest.o Processing payments and sending confirmation details to customers.o Sorting out any issues that may arise with bookings or reservations.o Selling and promoting reservation services.o Answering any questions customers might have about the reservation process.o Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodation.o Providing support to customers who may need to amend or cancel a reservation.

Makati, National Capital Region, Philippines

o Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required.o Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.o If customer tech problems cannot be handled over the phone, technical support representatives will schedule a repair crew to fix problems on-site.o Keep logs of all calls answered and addressed, including dates and times.o Check for customer problems and fixes in the solutions database and add new information to the database when and if new problems and fixes arise.

Makati, National Capital Region, Philippines

o Assisting and advising customers who may be choosing from a variety of travel options.o Making reservations for customers based on their various requirements and budgetary allowances.o Checking the availability of accommodation or transportation on the customers’ desired travel dates.o Helping plan travel itineraries by suggesting local tourist attractions and places of interest.o Processing payments and sending confirmation details to customers.o Sorting out any issues that may arise with bookings or reservations.o Selling and promoting reservation services.o Answering any questions customers might have about the reservation process.o Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodation.o Providing support to customers who may need to amend or cancel a reservation.

Makati, National Capital Region, Philippines

o Attracts potential customers by answering product and service questions, suggesting information about other products and services.o Opens customer accounts by recording account information.o Maintains customer records by updating account information.o Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.o Maintains financial accounts by processing customer adjustments.o Recommends potential products or services to management by collecting customer information and analyzing customer needs.o Prepares product or service reports by collecting and analyzing customer information.o Contributes to team effort by accomplishing related results as needed.

Bachelor Of Science In Radiologic Technology, Medical Radiologic Technology/Science - Radiation Therapist

Diploma In Operations And Warehouse Management