Reymon Ramsis, Dba Email & Phone Number

Giza, Al Jizah, Egypt

• Ensuring the effective and efficient handling of investor requests, complaints, and claims related to the relationship between our organization as the developer and the investors.• Act as the primary point of contact for all investor interactions, ensuring a seamless and positive customer experience throughout the entire process, while also ensuring that the investors complies with contract terms and adheres to the major rules of the Industrial Development Authority.• Collaborate with investors to comprehend their unique needs and requirements, and deliver customized solutions that meet their expectations• Develop and implement strategies to enhance the overall customer experience, including process improvements, streamlining workflows, and implementing customer-centric initiatives.• Proactively identify opportunities for upselling and cross-selling to existing investors• Monitor and analyze key performance indicators (KPIs) to track progress and make data-driven decisions.• Provide training & guidance to team members on customer experience best practices, effective communication, & conflict resolution.• Report and analyze investor needs, wants, and the organization's actions to resolve issues and meet their requirements, providing valuable insights about investors and park operations.• Cultivate strong relationships with internal stakeholders to gain a better understanding of their processes & provide assistance and support when necessary to achieve the desired results.• Manage challenging old dues issues to maximize profit, including reviewing account statements, scheduling payments, and recommending corrective actions when necessary.• Resolve financial claims raised by investors.• Developed comprehensive collection reports highlighting the current status and future plans, along with recommended actions, for non-responsive clients.• Issue contracts, purchase orders, review invoices, and manage the payment process for the Alamein project,

Luxor- Aswan

•Responsible for all communication with outside authorities•Responsible to maintain, monitor and support proper appliance of GCCL values and operational guidelines •Maintain Weekly and monthly reporting for GCCL holding company •maintaining statistical and financial records•Plan activities and allocate responsibilities to achieve the most efficient operating model•Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits•Ensure correct functions of all departments; appearance, behavior, proper distribution of information, proper liaison with all other departments, proper announcements, correct questionnaires analysis and smooth operation•Ensure efficient operation of all departments to reach the planned goals.•Managing budgets and financial plans as well as controlling expenditure•Handling and resolving guest concerns•Maintain the highest sanitation and cleanliness standard according GCCL guidelines •Accountable to maintain the highest quality achievements •Responsible to handle Travelers dissatisfaction, tackle problems followed by immediate satisfaction recovering actions •Accountable to maintain high visibility & communication with guests•Accountable to present to the Senior Hotel managers periodic quality improving suggestions, cost reduction and action plans •Provide continuous feedback, coaching and support to the entire Hospitality Team •Conduct daily management meeting related to Quality, Travelers, Costs, Revenue, Crew issues and incoming events and schedule •Responsible to monitor crew grooming and professional friendly behavior •Responsible to maintain, reach or exceed quality targets•Encourage, implement, monitor and support revenue generating activities•Manage and monitor purchasing orders and all costs related activities •Monitor the correct appliance of all administration requirements•Actively participate in the safety and accident prevention programs

• Responsible for Presentations and Monthly, bi-weekly reports to UAE • Overall activities and financial reports.• Ensure the smooth payment system.• Contribute in tendering process and preparation of the technical and financial evaluation of bids for the contractors and consultants.• Responsible for issued the official letters , recommendation, internal memos to UAE and correspondences for all projects• Review and endorsement consultants and contractors invoices and issue it to be released by UAE Grant Program.• Report status of current contracts processes to UAE management • Resolve any existing contract conflicts.• Ensure smooth operation and coordination between all parties.• Follow up projects progress to ensure that quality, time frame and the planned cost have been reached.• Follow up to guarantee contractual payments have been made• Responsible for the petty cash and purchasing.• Responsible for Wazanat website development.• Managing correspondences with all the involved parties: Key experts, Consultants and Contractors.• Provide administrative support to all daily management and coordination of the projects activities; Provide logistical support.• Monitor and analyze the need for office supplies, materials, and equipment • Create and maintain a filing system that supports efficient information management.• Provide support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, and teaching or instruction regarding software or hardware functionality, it may involve troubleshooting printer issues and resolving difficulties with Smart Technology. • Arrange all required for holding events, including conducting hotels or venues accommodation arrangements if needed; preparation of materials, transportation and other matters.

Cairo, Egypt

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;• Research required information using available resources;• Follow standard processes and procedures;• Identify and escalate priority issues per Client specifications;• Redirect problems to appropriate resource;• Accurately process and record call transactions using a computer and designated tracking software;• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;• Organize ideas and communicate oral messages appropriate to listeners and situations;• Follow up and make scheduled call backs to customers where necessary;• Stay current with system information, changes and updates

Luxor, Egypt

• Responsible for all communication with outside authorities• Responsible to maintain, monitor and support proper appliance of GCCL values and operational guidelines • Supervise Nautical department for the management, ship’s rule & regulations as well of actively participate in the best conduction of all safety & environmental related procedures• Ensure correct functions of all departments; appearance, behavior, proper distribution of information, proper liaison with all other departments, proper announcements, correct questionnaires analysis and smooth operation• Ensure efficient operation of the Kitchen department, food quality and hygiene to reach the planned GCCL goals.• Managing budgets and financial plans as well as controlling expenditure• Handling and resolving guest concerns• Accountable to maintain the highest quality achievements • Responsible to handle Travelers dissatisfaction, tackle problems followed by immediate satisfaction recovering actions • Accountable to maintain high visibility & communication with Travelers • Cooperate with Nautical Department, Head of Department and scheduled Program Director for best effective daily ship’s activities programs • Accountable to present to the Senior Hotel managers periodic quality improving suggestions and action plans • Provide continuous feedback, coaching and support to the entire Hospitality Team • Conduct daily management meeting related to Quality, Travelers, Costs, Revenue, Crew issues and incoming events and schedule • Plans according GCCL procedures and guidelines • Encourage, support and implement crew well being activities • Responsible to monitor crew grooming and professional friendly behavior • Responsible to maintain, reach or exceed quality targets• To encourage, implement, monitor and support revenue generating activities• Manage and monitor all costs related activities• Keep daily HOD meetings• Provide the Operation Manager periodic suggestion of cost reduction

Luxor, Egypt

• Leadership and setting a good example towards all Desk Agents and other employees in the Front Office Department• Connecting link between the FO Agents and the FOM• Good cooperation with the Front Office Staff in regard to all Front Office Duties• Optimal room sales according to given availability• Efficient Check-In and Check-Out service by all Desk Agents for the guests• Control of the room assignments according to the demands and restrictions set by the FOM and Executive Housekeeper• Problem solving and handling of complaints in a friendly and persuasive way. In difficult situations contact the FOM or his/her assistant• Supervision of all necessary shift duties according to the set Check-Lists, delegation and control of necessary jobs

Cairo, Egypt

Staffing:• First-line Supervisor to Reception staff, motivating them, identifying any skill gaps and assisting in ongoing training• Prepare the staff rotation ensuring there is adequate cover at times of absence• Conducts shift briefings to ensure hotel activities and operational requirements are knownSupervise front office operations during assigned shift including:• 1) Maintenance of guest information• 2) Maintenance of information about local events• 3) Compile occupancy statistics• 4) Supervise group bookings• 5) Assisting with serious complaintsSupervise cashiering activities during shift including:• 1) Cash handing and banking procedure• 2) Dealing with irregular payments• 3) Instructing staff in credit policies and facilities• 4) Instructing staff in cash security procedures• 5) Carry out debtor control• 6) Supervise the cashiering systemHuman resource and Training Responsibilities:• Works with superior and Human Resource Manager to ensure the• departmental performance of staff is productive. Duties include:• Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member• Provide input for probation and formal performance appraisal discussions in line with company guidelines• Ensure new staff attend Corporate Orientation within first month of hire• Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performanceFinancial Responsibilities• Works with superior in the preparation and management of the department's budget and is aware of financial targets• Recycle where-ever possible and enforces cost saving measures to staffOccupational Health and Safety Responsibilities• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

Cairo, Egypt

• dealing with bookings by phone, e-mail, letter, fax or face-to-face• completing procedures when guests arrive and leave• choosing rooms and handing out keys• preparing bills and taking payments• taking and passing on messages to guests• dealing with special requests from guests (like booking theatre tickets or storing valuable items)• answering questions about what the hotel offers and the surrounding area• Dealing with complaints or problems.

Cairo, Egypt

• Consistently deliver the highest level of customer service and traveler satisfaction.Leadership: • Provide leadership for our travelers and be responsible for their well-being.Tour Coordinator: • Be the logistical and organizational leader, always being multiple steps ahead of the client and doing it with a calm demeanor and smile even when you are stressed, frustrated and unsureTour Knowledge Source: • Have detailed knowledge of hotels, sites, restaurants, transport, souvenirs, prices, etc. • Develop a series of information sources and contacts that can be of assistance when required.Future Opportunities: • Be mindful of potential opportunities for GEC, such as new destinations, new hotels, new activities, new Tour Leaders, and/or ways to improve itineraries.Document Trip Details: • Document activities, restaurants, scheduled and unscheduled stops etc. so that future trips can take advantage or avoid to create the best trips possible.Provide Trip Debrief: • Provide a full trip overview to Club Managers upon return.

Doctor'S Degree, Business Administration And Management, General

Master Of Business Administration - Mba, Business Administration And Management, General, Very Good

Licentiate Of Arts, Philosophy