Reymon Ramsis, Dba Email & Phone Number

Giza, Al Jizah, Egypt

• Ensuring the effective and efficient handling of investor requests, complaints, and claims related to the relationship between our organization as the developer and the investors.
• Act as the primary point of contact for all investor interactions, ensuring a seamless and positive customer experience throughout the entire process, while also ensuring that the investors complies with contract terms.
• Collaborate with investors to comprehend their unique needs and requirements, and deliver customized solutions that meet their expectations
• Develop and implement strategies to enhance the overall customer experience, including process improvements, streamlining workflows, and implementing customer-centric initiatives.
• Proactively identify opportunities for upselling and cross-selling to existing investors
• Monitor and analyze key performance indicators (KPIs) to track progress and make data-driven decisions.

Luxor- Aswan

• Responsible for all communication with outside authorities
• Responsible to maintain, monitor and support proper appliance of GCCL values and operational guidelines
• Maintain Weekly and monthly reporting for GCCL holding company
• maintaining statistical and financial records
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits

• Responsible for Presentations and Monthly, bi-weekly reports to UAE
• Overall activities and financial reports.
• Ensure the smooth payment system.
• Contribute in tendering process and preparation of the technical and financial evaluation of bids for the contractors and consultants.
• Responsible for issued the official letters, recommendation, internal memos to UAE and correspondences for all projects
• Review and endorsement consultants and contractors invoices and issue it to be released by UAE Grant Program.

Cairo, Egypt

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
• Research required information using available resources;
• Follow standard processes and procedures;

Luxor, Egypt

• Responsible for all communication with outside authorities
• Responsible to maintain, monitor and support proper appliance of GCCL values and operational guidelines
• Supervise Nautical department for the management, ship’s rule & regulations as well of actively participate in the best conduction of all safety & environmental related procedures
• Ensure correct functions of all departments; appearance, behavior, proper distribution of information, proper liaison with all other departments, proper announcements, correct questionnaires analysis and smooth operation
• Ensure efficient operation of the Kitchen department, food quality and hygiene to reach the planned GCCL goals.
• Managing budgets and financial plans as well as controlling expenditure

Luxor, Egypt

• Leadership and setting a good example towards all Desk Agents and other employees in the Front Office Department
• Connecting link between the FO Agents and the FOM
• Good cooperation with the Front Office Staff in regard to all Front Office Duties
• Optimal room sales according to given availability
• Efficient Check-In and Check-Out service by all Desk Agents for the guests
• Control of the room assignments according to the demands and restrictions set by the FOM and Executive Housekeeper

Cairo, Egypt

• Staffing:
• First-line Supervisor to Reception staff, motivating them, identifying any skill gaps and assisting in ongoing training
• Prepare the staff rotation ensuring there is adequate cover at times of absence
• Conducts shift briefings to ensure hotel activities and operational requirements are knownSupervise front office operations during assigned shift including:
• 1) Maintenance of guest information
• 2) Maintenance of information about local events

Cairo, Egypt

• dealing with bookings by phone, e-mail, letter, fax or face-to-face
• completing procedures when guests arrive and leave
• choosing rooms and handing out keys
• preparing bills and taking payments
• taking and passing on messages to guests
• dealing with special requests from guests (like booking theatre tickets or storing valuable items)

Cairo, Egypt

• Consistently deliver the highest level of customer service and traveler satisfaction.Leadership:
• Provide leadership for our travelers and be responsible for their well-being.Tour Coordinator:
• Be the logistical and organizational leader, always being multiple steps ahead of the client and doing it with a calm demeanor and smile even when you are stressed, frustrated and unsureTour Knowledge Source:
• Have detailed knowledge of hotels, sites, restaurants, transport, souvenirs, prices, etc.
• Develop a series of information sources and contacts that can be of assistance when required.Future Opportunities:
• Be mindful of potential opportunities for GEC, such as new destinations, new hotels, new activities, new Tour Leaders, and/or ways to improve itineraries.Document Trip Details:

Doctor'S Degree, Business Administration And Management, General

Master Of Business Administration - Mba, Business Administration And Management, General, Very Good

Licentiate Of Arts, Philosophy