Jose Reyna Email & Phone Number

Germantown, Tennessee, Us

Provided Employee Relations support and guidance in a consultative role for a Real Estate Investment Trust operating in SE, SW, and Mid-Atlantic regions, collaborating with all management levels to identify, evaluate, and resolve complex ER issues.• Employee Relations: Resolved challenging ER cases by integrating performance management and collaboration with leaders, leveraging expertise in mediation, investigations, documentation, and compliance to mitigate risks effectively.• Employee Engagement: Partnered with senior leadership to implement engagement programs achieving a 95% engagement rate, leading sessions on goals, challenges and strategies to enhance collaboration, problem-solving, and organizational effectiveness.• Training and Development: Designed and delivered training programs for 500+ employees, coaching managers focusing on performance management, compliance, conflict resolution, and risk management to foster productive teams and effective leadership.• Performance Management: Consulted with managers to optimize performance evaluations, SMART goal setting, and fair feedback processes to enhance employee growth and measure team effectiveness. • Organizational Planning: Facilitated Talent Mgmt. discussions with mgrs. to identify talent needs and growth plans, increasing mobility by 20% and reduced turnover by 15%. • Change Management: Facilitated change leadership by driving communications, training, and process updates, ensuring smooth transitions during organizational changes.• Policy and Compliance: Partnered with Legal, Benefits, and Risk Management to ensure regulatory adherence and effective execution of policies, minimizing risks in complex situations.• Cross-Functional Collaboration: Worked closely with Talent Acquisition to align recruitment efforts with organizational strategies, addressing talent gaps.• Labor Claims: Successfully mitigated risks and saved significant costs by resolving labor claims with zero-dollar liability..

Richmond, Virginia, Us

Provided HR support to 17,000 employees across multiple geographies, including Canada, delivering People Team services and divisional operations support for a fast-paced logistics and LTL parcel shipping leader.• Cross-Functional Collaboration: Partnered with Talent Acquisition internal business partners to enhance strategic onboarding and recruitment, including candidate sourcing, screening, interview coordination, job description, and fostering relationships with educational institutions.• Workforce Planning: Increased regional productivity by 12% through workforce planning and organizational change initiatives, aligning human capital strategies with business goals. • Recognition and Rewards: Designed and launched an Employee of the Month program to recognize top-performing employees, reducing turnover and boosting morale to 75%, up from 65% the prior year. • Employee Engagement: Increased engagement by 10% year-over-year through proactive monitoring of organizational culture and regular site visits to promote retention.• Organizational Change Management: Streamlined communication of policy and procedural changes, ensuring consistent operational application aligned with business strategies.• Employee Relations: Documented and resolved employee relations issues, including investigations and Union-related matters, serving as a liaison between employees and leadership to ensure equitable outcomes.• Data Analysis: Conducted workforce data analysis and reporting to identify talent gaps and case trends, providing actionable insights to unit leaders for data-driven decision-making that optimized team performance.

Memphis, Tennessee, Us

Served as a strategic leader supporting human capital planning and Center of Excellence initiatives for 15,000 employees across 249 facilities at a leading lawn care organization.• Customer Service: Served as first point of contact for day-to-day HR inquiries for management and employees.• Process Improvement: Revamped the onboarding process with a custom HR software guide, increasing new hire performance by 20% during the first three months.• Organizational Design: Partnered on a large-scale organizational redesign, aligning production teams with health and safety protocols during COVID, achieving 90% operational efficiency. • Employee Relations: Managed initial documentation, grievances, and mediation for employee misconduct and policy violations. Acted as the primary point of contact for Tier 1 complaints and operational needs, escalating investigations as necessary. • Employee Engagement: Implemented training and communication initiatives, fostering open dialogue through regular meetings. Boosted employee morale, customer service, and client satisfaction by improving workplace environments and ensuring compliant benefits communications. • Performance Management: Guided managers and employees through the annual performance management process, ensuring clear expectations, effective self-assessments, and constructive feedback.• Diversity, Equity, and Inclusion (DEI): Partnered with the DEI committee to develop and implement the organization’s first DEI strategy, fostering a more inclusive and equitable workplace.

Watford, Hertfordshire, Gb

Drove the proposal, implementation, and monitoring of HR policies and procedures for a global medical and engineering manufacturing company with 17,000 employees across 100+ countries.• Partnership with Stakeholders: Collaborated with leadership to design and implement strategic HR initiatives focused on risk management, scalable networking solutions, and organizational effectiveness. • Benefits and Health & Safety (H&S) Programs: Co-administered benefits and H&S programs during onboarding, ensuring employee understanding and engagement through clear, agile communication and comprehensive support. • Employee Engagement: Conducted regular site visits to manufacturing facilities, addressing employee concerns and fostering engagement to enhance organizational performance and innovation. • New Hire and Onboarding: Managed the talent lifecycle, including new hire onboarding, offer letters, confidentiality agreements, and exit interviews, ensuring seamless integration and retention.• Project Management: Contributed to global projects, including centralizing HR processes in the LATAM market via a Shared Service initiative. Worked closely with client group leaders ensuring alignment with company strategy and operational efficiency in a matrixed environment. • Training and Development: Delivered and mentored domestic and international training sessions, focusing on continuous improvement and risk management. Standardized and translated induction materials into Spanish and Portuguese, supporting global operations.

Memphis, Tn, Us

Main responsibilities included driving sales, managing personnel, increase revenue, KPI’s and customer service. • Operations Management: Oversaw retail operations, led store team, sales, vendors, marketing and customer service. • Training and Development: Increased store sales 12 % through training and development. • Employee Relations: Provided coaching and conflict management, including investigation report, communicated change management on policies, procedures and business updates. • Workforce Management: Managed tactical staff planning, team scheduling, daily tasks, sales and maintenance goals delegation. • Product Management: Optimized inventory by managing product flow, including returns, inbound and outbound, ensuring efficient inventory usage. • Customer Service: Enhanced Hispanic customer platform to diversify customer count and liaised clientele communications for sales objectives. • Global Support: Collaborated in establishing first AutoZone store in Brazil, trained 20 new associates, Fall 2012.• Awards: Recipient of Extra Miller Award, PD3, FY13

Memphis, Tn, Us

Merchandising responsibilities: to increase profit margins by creating effective sales plans and implementing strategies to solidify client retention; to expand our vendors’ portfolio, set promotional marketing items, strategic product placement, drive and measure sales KPIs. • Vendor Management: Developed and managed Vendor strategic planning, relationships and initiatives, including new vendor set up, collect vendor funding, managing vendor incoming content, vendor performance, fill rates and service level agreements, tracking vendor agreements and contract terms. Participant in Vendor summit meetings Mexico, 2010-11.• Acquisitions: Negotiated & established 1st Brazilian vendor acquisition, increasing customer base & AutoZone platform portfolio in 2010. • Sales: Implemented new vendor product line resulting in 10% lift sales and 30% savings over one-year timeline for engine Mgmt. category in 2010.• Marketing: Augmented product placement strategies with marketing director to ensure marketing plans and business objectives were in unison. Coordinated promotional category products for quarterly advertising.• Product Placement: Executed product positioning by searching applications needed (NYA) coordinating with vendors and e-catalog specialist to up-load files in ZNet creating new item set up.• Data Analysis and Forecasting: Analyzed trends and forecasting of new and established sales, KPIs, monitored new items, new vendor sales, inventory movement. • Partnership with Stakeholders: Collaborated in merchandising decision making pertaining to gross margin (GM) targets, pricing tactics, and marketing philosophy.• Retail Changes: Executed cost and retail changes across chain approved by CM.• Global Support: Liaised US, Mexican & Brazilian vendors and cross-functional teams, including marketing and supply chain for product flow execution.• Awards: Recipient Extra Miller Award, PD9, FY10, and Quater4, FY10 for 2010.

Wayzata, Minnesota, Us

Responsible for marketing US material samples for int’l markets. Oversee logistic operations, provide support & customer service.• Overhauled shipping procedures to reduce freight cost, saving up to $2K a week• Liaised between Latin America customers and company in negotiations utilizing Portuguese and Spanish. • Optimized material distribution records for International customers.• Created core development standards, policies and procedures, and maintained international distribution records. • Managed all aspects of int’l shipping, including order entry, tracking, expediting shipments, inspection arrangement, classified products per customs & country requirements; communication with freight forwarders, clients and head Mngr.