ServiceMax acquired by PTC

- Maps, Project Planning, and Dispatching- Design among standardized UI guidelines as well as style guides- Initiate user/stakeholder interviews as part of UX research team- Present research findings through data visualization to advocate for design decisions- Collaborate with international developers among the product development process

Lead instructor for high school students. Conduct lectures on design principles and introduction to UX Design.

- Spearheaded discovery/market research and co-led redesign of Eco-Fashion website to improve bounce rates.- Navigated and improved company problem space by implementing accessibility, informational architecture, and appropriate UX writing.- Presented and explained design decisions for UX deliverables in the form of low fidelity wireframes, high fidelity mockups, as well as an interactive prototype.

700+ hours of hands-on courses, with 1:1 expert mentor oversight, and completion of 4 in-depth portfolio projects. Mastered skills in information architecture, sketching and wireframing, prototyping and testing, eCommerce and browsing, persuasive and anticipatory design, gamification and behavior change, dashboards and data design, social media and messaging, and product lifecycle.

- Led public speaking events by speaking and presenting company workshops in front of crowds of 50+ people.- Articulate and showcase different projects and company artifacts in front of crowds as well as smaller meeting settings.- Schedule interviews onsite and online while working directly with candidates and hiring managers; platforms utilized were ZOOM, Go-To Meeting, and Google Hangouts- Planned for hiring events, conventions, conferences, and other university affairs months ahead of time and ensured all staff was notified and well-prepared- Arrange travel logistics for visiting candidates from out of state and out of country

-Worked directly with clients in the field, observed behavior, collected data, measured client’s independent success, and reported results to supervisor and client guardians daily-Implemented ABA techniques to increase language and communication, appropriate play skills, cooperation skills, and self-help skills-Collaborated with supervising BCBA's to develop and update intervention and treatment plans-Aided Occupational Therapist and Speech Language Pathologist during sessions

• Involved in the development of neuroscientific research by facilitating data collection• Establish high-quality professionalism by abiding to procedures according to the lab’s regulations and conditions• Affiliate and establish a credible rapport with research participants through clarity and professionalism

• Planned and presented resume building workshop for students on campus; discussed communication strategies and resume tips for candidates seeking jobs• Advised students through 1 on 1 appointments who came in to the Career Center for a resume review or job/internship search assistance• Assist the Employer Relations team in spot checking and editing resumes going to key employer contacts

- Represented as the first point of contact for university’s career center- Managed Google calendar to schedule a variety of appointments and campus events- Implemented efficient customer service by communicating department’s services to the guest while holding a friendly and welcoming disposition- Networked with employers to schedule career fairs and job opportunities for students