Patrick Reynolds Email & Phone Number

Anaheim, California, United States

• Provides holistic system strategy, optimization, and support for all labor and workforce management systems across domestic sites
• Responsible for Business Product Management within the Labor Systems portfolio (including scheduling, deployment, middleware, and related solutions)
• Partners closely with Technology on product strategy/concept development and defining/executing these initiatives in collaboration with key Business stakeholders
• Subject matter expert for the product suite, Labor Systems, and associated processes
• Liaison to development, implementation, and support teams as well as supports projects, enhancements, backlog, and prioritization of features and capabilities

Anaheim, California

Anaheim, California

• Facilitate scope definition, and high-level planning, discovery, and estimation for projects with cross-functional teams.
• Quantify cost factors to deliver project deliverables including resources, project oversight, objective risk and related contingency.
• Identify standards that will drive consistency and build efficiencies within the organization.
• Lead change management aspects for the implementation of new high profile software.
• Support changes in operational initiatives and drive the desired results for multiple lines of business.
• Confidently lead and drive cross-functional projects, and individual project tracks of large programs through full delivery life-cycle ensuring project is delivered on-time and on-budget.

Anaheim, California

• Identify standards that will drive consistency and build efficiencies within the organization.
• Lead change management aspects for the implementation of new high profile software.
• Manage a project team supporting new process implementation for locations within the domestic parks & resorts operations.
• Support changes in operational initiatives and drive the desired results for multiple lines of business.
• Partner with other segments to introduce tools internally to improve team collaboration and networking for Cast Members working from multiple sites.

• Integration of the Time & Deployment processes and applications for Walt Disney Parks & Resorts -Domestic.
• Manage the development and implementation of global technical solutions and upgrades/enhancements ranging in scope and budget.
• Complete automation of application reporting utilizing defined shelf reporting tools.

• Lead a team of 75+ specialized employees who support daily operation of the Cast Deployment System (CDS) application and other Labor Management applications for 50,000+ users at the Walt Disney World® Resort.
• Partner with application sustainment & process teams on all functions of multiple applications including functionality development and testing, access to systems, trouble ticket resolution, and development of standard.
• Work with Labor Relations, Compensation, and Operations to ensure our system set-up and processes are in compliance with multiple union contracts and regulations.
• Serve as the Labor Management resource/expert for multiple operational Line of Businesses, focusing on the delivery of outstanding Cast Member, Guest and Client services.
• Facilitate the implementation of consistent global technical solutions and upgrades/enhancements.
• Develop and push Communication to all levels of organization.

• Responsible for Cast Deployment System (Internal Labor Management/Deployment Application) for the Disneyland® and Walt Disney World® Resorts.
• Partner with IT on all functions of multiple applications including functionality development and testing, access to systems, trouble ticket resolution, and development of standard operating guidelines/ processes.
• Provide troubleshooting and support to 75,000+ Users in multiple sites.
• Lead a team of multi-site System Specialists who support daily operation of the CDS application and other Labor Management applications.
• Work with Labor Relations, Compensation, and Operations to ensure our systems and processes are in compliance with multiple union contracts and regulations.
• Manage the implementation of global technical solutions and upgrades/enhancements ranging in scope to $500,000.

• Drive scheduling consistency for all locations in Epcot & Disney/MGM Studios using Workbrain and other systems
• Assist in rollout and implementation of the Cast Deployment System (CDS) at Disney/MGM Studios and Epcot.
• Monitor daily operations of Food and Beverage, Merchandise and Operations using all Labor Systems
• Coordinate the day-to-day operation of the Labor Operations Deployment Bases for Disney/MGM Studios and Epcot.
• Partnered with Forecasting and Workload Team to update workloads for multiple locations.

• Drive scheduling consistency for all locations in Epcot® & Disney/MGM Studios® using Workbrain and other systems
• Steamlined processes for multiple applications for Disney/MGM Studios® and Epcot®.
• Create and manage weekly schedules for Akershus, Biergarten, Le Cellier & Rose & Crown Restaurants in Epcot®
• Partnered with Forecasting and Workload Team to update workloads for the 4 table service restaurants.

Orange County, California Area

• Work with the board, staff and community to further the organization's mission
• Oversee the long term goals and purposes of the organization
• Preside over board and executive committee meetings
• Influence how the board uses its time, the selection of board members and its future leadership
• General supervision over the affairs of the organization and the officers
• Sign and execute all bonds, contracts and other instruments in writing that may be required for the proper and necessary transaction of the organization

Disney MGM Studios

Albertville, Al / Lake Buena Vista, FL