About Me: With over 10 years of experience in the healthcare sector, I've dedicated my career to transforming mental health services by fostering operational excellence and a compassionate, client-centered approach. As the COO of Wholeistic Counseling Group in Miami-Dade, Florida, I lead our mission to provide accessible, holistic counseling services that empower individuals to navigate life's challenges with resilience and grace.What Drives Me:• Compassion & Impact: Elevating the standard of mental health care through innovative service delivery models that prioritize the well-being of our clients.• Operational Excellence: Streamlining processes and leveraging technology to enhance service efficiency, accessibility, and client satisfaction.• Team Empowerment: Cultivating a culture of continuous learning, collaboration, and professional growth among our dedicated team of therapists and staff.• Community Engagement: Building solid partnerships within the Miami-Dade community to raise awareness about mental health and expand access to necessary services.Let's Connect!I'm always looking to connect with fellow healthcare professionals, community organizations, and anyone passionate about making a difference in mental health. Let's explore how we can collaborate to create a healthier, more resilient community.

• Provided clinical assessments, family and individual therapy from diverse ethno-cultural and racial backgrounds.• Conducted psychosocial and intake assessments for new clients, provided referrals and concrete services• Consulted with psychiatrists, targeted case managers and other team members to design multi-modal treatment for clients• Developed and implemented comprehensive individual treatment plans while using DSM-5 for diagnostic criteria• Practiced a variety of modalities and interventions based on client need, including cognitive-behavioral interventions, mindfulness, grief/bereavement counseling, psycho-education, stress reduction & healthy coping strategies• Provide ongoing training to clinical therapists, assist in clinical writing and mentor therapists to provide evidence-based treatment to clients

• Develops and implements the Behavioral Health service line's annual Strategic Business Plan and Operational Plan • Analyze and interpret data, generating insights and developing ideas to increase the accessibility of departmental services• Harness data tools to generate reports for the leadership team identifying opportunities to improve the accessibility of services • Coordinates the Behavioral Health Care Strategic Business Unit Team's operations to advance the program's growth successfully.• Actively monitors internal and external environments to develop new program opportunities • Directs the creation of new services and programs identified in the Strategic Planning process and routine environmental scans.• Represents the Behavioral Health Care Service Line externally by meeting with current and prospective clients, delivering presentations to interested organizations, and fostering positive relationships with key stakeholder groups.• Directs the actions of the integrated marketing and business development employees to implement Sales and Marketing activities• Provide clinical expertise, initiative, leadership and programmatic consultation to promote high quality clinical care and evidence-based practices.• Maintains competence and current understanding of the Human Services and Behavioral Health Care trends • Optimized access to behavioral healthcare by identifying service gaps and implementing cost-effective solutions • Contributes actively to the accomplishment of performance targets by effective team participation, proactive communication, and collaboration.• Collaborates with the Medical Director and Clinical Director to ensure coordination between medical and clinical/administrative issues • Develops, implements, and monitors the quality of programs for Behavioral Health Service Line in accordance with agency goals and objectives.

• Drove marketing/communications strategy and provided executive-level corporate leadership for a well-respected behavioral health organization• Conceptualized and executed strategic communication efforts seeking to expand customer/consumer awareness, grow revenues, and position the business as one of the leading behavioral health providers in the country• Successfully cultivated and maintained relationships with key community influencers, media personnel, and potential key business contacts.• Devised all aspects of the business's brand identity, public relations/media outreach strategies, communications practices, and other corporate outreach initiatives.• Evaluated market shifts, emerging opportunities, niche market prospects, and other factors impacting strategic direction and planned activities.• Directed the development of sales brochures and marketing materials - including press releases, web copy, advertising, and marketing collateral for traditional and digital audiences.• Demonstrated a command of effective communication strategies and a strong expertise in the use of print, radio, and web advertising.• Exercised judgment to prioritize media opportunities, and prepare talking points, speeches, presentations, and other supporting material.• Executed successful weekly television mental health segments, podcasts and major publications

• Developed educational plans to achieve results and ensure alignment with company goals and objectives through employee training and development initiatives• Directed activities relating to special projects for behavioral health management and resource consumption. Ensure compliance with work plans and goals• Established and maintained external relationships between SMHC and other behavioral network facilities to ensure successful health management processes• Spearheaded Strategic Plan for SMHC to ensure organizations goals and objectives are reached Plan and directs Strategic Planning meetings with Board of Directors• Coordinated clinical/staff meetings to enhance communication and encourage consensus on goals of the clinics• Provide group clinical supervision to mental health staff and weekly one-on-one supervision to direct report staff and staff pursuing licensure• Conduct training sessions on clinical topics for supportive services and program management staff Complete Clinical Quality Reviews of case documentation.• Ensured compliance for Medicaid billing and CARF accreditation• Perform diagnostic assessments for clients to aid in program referral and level of care changes Collaborate local Universities to ensure student intern placement, provide supervision Identifies areas of improvement and collaborates with Chief Executive Officer to create quality improvement plans; identifies new plans that need to be written and update existing policies and procedures• Collaborated with Management Staff to establish a data tracking system that provides documentation to ensure all staff are fully qualified and meeting training requirements; identifies areas for continued professional growth of staff• Maintained standards of accreditation to ensure compliance with HIPAA, CARF, and other regulatory bodies along with staying current on Medicaid/Medicare policies and regulations

• Individual Wellness Coaching with an emphasis on holistic self-care, utilizing Aromatherapy, Custom Guided Meditations, Yoga & NLP, as well as Person-Centered and Cognitive Behavioral Techniques. • Developed & conducted multiple corporate seminars for stress management, health & wellness, and productivity. Corporate & municipal clients including: Aetna Health Insurance, Ann Storck Center, Broward County School System, City of Hallandale Beach, FL, City of North Miami Beach, FL, City of Oakland Park, FL, Coventry Health Care, Inc., El Dorado Furniture, Lighthouse for the Blind, Kellstrom Industries, Lexus of Kendall Morgans Hotel Group, Navarro, Toyota of Kendall & Univita Health.

• • Managed budgeting, personnel and community outreach for all community health care programs, reporting directly to the CEO.• Successfully secured Grant Funding for the Organization for the American Heart Association• Developed support for tobacco cessation and prevention programs among community groups, municipalities, health care agencies and non-profit agencies.• Supported ongoing Community Relations program to provide awareness of Miami-Dade AHEC programs and resources.• Faculty development and quality assurance for CME and CEU programs, providing oversight to all clinical rotation programs and student internships.• Reviewed on-going programs to track achievement of targeted outcomes and ensure fiscal accountability.• Collaborated with executives and managers to develop long-range, strategic goals for the organization.• Identified and reviewed market trends; to analyze and apply this information in development of strategies for individual market segments.• Monitored business climate, trends in technology and development, and government activity in areas of the company’s current and anticipated product lines.• Collaborated with business unit administration and line managers to produce business and product plans that are profitable• Served as negotiator with third parties for potential mergers or product acquisitions.

• Engaged in approximately 5-10 hours per week of direct clinical contact.• Conducted culturally competent intakes, assessments, and therapy.• Maintained individual case load consisting of both adult & juvenile patients. • Co-led and led substance abuse psychotherapy and parenting psycho-educational sessions.• Demonstrated the capacity to integrate and apply theoretically sound approaches to therapeutic interventions.• Developed, implemented & tracked treatment goals & client progress.• Attended educational seminars to supplement clinical knowledge.