Reynaldo Hernandez Soto Email & Phone Number

Montreal, Quebec, Canada

• Use analytical and creative problem-solving skills to provide technical solutions to the customers to solve incidents with the application, within tight Service Level Agreements.• Walk the customers through the right workflow to solve issues and perform data fixes through SQL when needed.• Managed to resolve three times more cases per month than the average expected from reps during their learning curve.

México, México

• Used raw historical consumption data and commercial forecasts to build a reliable and easy-to-use stock planning tool that helped to slash the volume of slow-moving materials by 43% in the 1st quarter of 2020, and to continue meeting the corporate target of Days of Inventory. • Designed and implemented the first KPIs scheme to evaluate the suppliers’ performance and the Purchasing area’s efficiency, including a battery of semi-automatic follow-up reports that made it virtually impossible… Show more • Used raw historical consumption data and commercial forecasts to build a reliable and easy-to-use stock planning tool that helped to slash the volume of slow-moving materials by 43% in the 1st quarter of 2020, and to continue meeting the corporate target of Days of Inventory. • Designed and implemented the first KPIs scheme to evaluate the suppliers’ performance and the Purchasing area’s efficiency, including a battery of semi-automatic follow-up reports that made it virtually impossible to overlook a single shipment.• Organized and consolidated LCL shipments at the border Warehouses, improving import and freight costs while keeping the service level above 90% of on-time shipments (imported within 5 days of arrival at the port of entry). Show less

México, México

• Established a standardized nomenclature protocol for new SKUs, banishing duplicities, mistakes in supplying sales orders, and pricing errors imputable to the Purchasing department.• Implemented a tracking and consolidation tool that boosted the follow-up of shipments and maximized the utilization of loading capacity, reaching a minimum of 18% of underloaded sea containers in 2016.• Improved the purchase cost of the 2016 production plan by 20%, negotiating pricing and fees with our… Show more • Established a standardized nomenclature protocol for new SKUs, banishing duplicities, mistakes in supplying sales orders, and pricing errors imputable to the Purchasing department.• Implemented a tracking and consolidation tool that boosted the follow-up of shipments and maximized the utilization of loading capacity, reaching a minimum of 18% of underloaded sea containers in 2016.• Improved the purchase cost of the 2016 production plan by 20%, negotiating pricing and fees with our vendors in China, while ensuring the continuation of credit supply. Show less

México, México

• Designed and implemented the very first scorecard unanimously accepted by all the customers, for measuring the performance of their logistics suppliers.• Thanks to the above, helped to switch a persistent negative perception of the company’s services, into obtaining positive evaluations from clients in the 2nd half of 2014.• Proactively organized an open MS Excel training course open to all personnel which received a great response from across the different departments.

México, México

• Able to take two high-maintenance customers, within the first trimester in the job, effectively handling about 3 times more shipments/month than the average agent.• Reduced 90% of the time spent updating customer reports, by designing automated templates in MS Excel, and shared them with the team.• Obtained outstanding results on the 2011 yearly evaluation, therefore I was selected to participate in a temporary promotion within the Projects & Planning department, in which contributed… Show more • Able to take two high-maintenance customers, within the first trimester in the job, effectively handling about 3 times more shipments/month than the average agent.• Reduced 90% of the time spent updating customer reports, by designing automated templates in MS Excel, and shared them with the team.• Obtained outstanding results on the 2011 yearly evaluation, therefore I was selected to participate in a temporary promotion within the Projects & Planning department, in which contributed to develop a whole new Incentives Program for the Customer Service area. Show less

Relaciones Internacionales

Diplomado, Comercio Internacional

Computer And Information Sciences And Support Services