Reynaldo Mantovani Stein Email & Phone Number

County Dublin, Ireland

Dublin, Leinster, Ireland

* Provided prompt, efficient, detailed and high quality customer-oriented service to 188bet customersBilingual support, dealing with English (UK) and Portuguese (Brazilian) market* Supported up to 5 simultaneous live chats through Salesforce in a fast-paced environment.* Delivered detailed and consistent information to other teams in relation to customer issues Achievements: * Ranked as top performer since first month among team members in relation to volume and quality of care* Developed selenium ide and bat scripts to facilitate the repetitive tasks, decreasing human errors and increasing agent performance

Cabreúva, Sp, Brazil

* Designed professional reports based on SQL database for all departments of the company * Wrote SQL queries to generate business reports including KPIs and graphics for:- Sales figures detailing sales by region, products, devolution percentage- Financial outlining incomings and outgoings, payables outstanding- Stock and purchase department including ABC curve and inventory turnover and suppliers efficiency- Production planning and control outlining data on productivity, refuse, setup time- Quality Control and Human Resources* Supported employees and solved problems with using ERP modules including Purchasing, Stock, Billing, Financial (Payable and Receivable Accounts), Manufacturing, Inventory, ADC (Automated data collection) and Accounting ManagementSuccessful Project: ERP planning for next 5 years|Mar 2014 – Aug 2014Consulted in the acquisition of new server cluster vision growth of the company for the next 5 years. Migrated database and ERP application to new server cluster.

Sorocaba, Sp, Brazil

* Verified and dimensioned software and hardware prerequisites for the new version of ERP based on the number of users* Compatibilized the ERP with the new version, adapting the personalizations, solving data dictionaries problems and executing compatibilizers, patches and updates* Prepared and adjusted the database according to specific needs by development of SQL scripts such as duplicated registry deletion and inconsistency in data* Installed and set up MS SQL Server, configuring memory usage, log size, and backup plan and performing and restoring backups * Conducted test plans in test and official environments and monitored the ERP during the stabilization period making the necessary adjustments* Implemented the main modules: Financial (Payable/Receivable), Invoicing, Purchasing, Stock) of Protheus ERP in more than 20 companies of various industries* Developed SQL queries for business reports for clients including their KPIs, import and export data, EDIs and a range of improvements* Solved company’s personalized requests with ERP and customized the software according to their needs Successful Projects: * Intranet portal for managers|Nutrisavour(McDonald's Franchising)|Oct 2012–May 2013|Dev a web based management tool to benchmark sales points integrating ERP and tills.* Automotive Industry EDI|Rigitec Metallurgic (Automotive Industry Supplier)|Jun 2012–Nov 2012| Developed integration between TOTVS Protheus (ERP) and Sintel (EDI) used by main customers (Bosch, MWM, Delphi, PSA Peugeot Citroën), automating the inclusion/change of orders and Manufacturing also scheduling deliveries with online information submission of the invoice.* Batch cost centre transfer|Tecsis (Renewable energies)|Sep 2012–Sep 2012|Developed routine for transfer employees (about 8000 employees and 17 plants) between cost centre in accordance with the new structure, following all the business rules already implemented in ERP starting from worksheets provided by industry managers.

Cabreúva, Sp, Brazil

* Designed and developed business reports including KPIs and graphics using AdvPL and SQL:- Sales figures detailing sales by region, products, devolution percentage- Finance outlining incomings and outgoings, payables outstanding- Stock and purchase department including ABC curve and inventory turnover and suppliers efficiency- Production planning and control outlining data on productivity, refuse, setup time* Supported employees by remote access (VNC, TeamViewer, Ammyy), chat (Messeger, Skype) and e-mail solved problems with Windows, MS Office and ERP modules including Purchasing, Stock/Costs, Invoicing, Finance (Payable and Receivable Accounts), PPC (Production Planning and Control), ADC (Automated Data Collection), Management Accounting, Payslip and Bookkeeping* Developed video tutorials for the most common procedures on ERP such as insert an order, register a client and fill out reports parameters * Coordinated ADC module deployment (Advpl, VT100, ZPL, xBase, SQL, Data Collector, Thermal Printer) * Developed and relationship with IT suppliers * Manager Internet administration (BRMA) * Trained internal clients in the main ERP modules

Campinas, Sp, Brazil

* Created software specification based on client requirements presenting business rules, screens and procedures to be implemented* Developed software (using Protheus ERP language: Advpl, in addition to SQL scripts, VT100, ZPL, among others) according to specifications approved by client* Conducted of operational tests contemplating all the possible variants involving the stakeholders in the pre-production validation* Created documentation of the software listing the divisions and functionalities of the routines, besides the tables, fields, indexes, relationships, triggers, parameters and configurations* Trained of key users demonstrating the functionalities, parameters and possibilities involved in the application and how to operate them* Deployed and tracked of customizations in the production environment, creating tables, fields, indexes, relationships, triggers, parameters, required configurations, and font compilation* Supported the users during the stabilization period, making adjustments if necessary* Validation of the operation of the application with the stakeholders through validation document* Trained of internal and external clients in various ERP modules including Purchasing, Stock/Costs, Invoicing, Finance (Payable and Receivable Accounts), PPC (Production Planning and Control), ADC (Automated Data Collection), Management Accounting, Payslip and Bookkeeping among others

Bachelor’S Degree, Computer Science

Associate'S Degree, It Technician