- Developed and implemented social media brand strategies, campaigns, and plans to build brand/company awareness- Set clearly defined goals to drive major business initiatives, including increased customer retention, sales online presence, brand awareness and website or social media traffic- Monitored social media progress using web analytic tools- Incorporated optimization strategies, analyze data, and research the best ways to increase traffic- Researched new media platforms… Show more - Developed and implemented social media brand strategies, campaigns, and plans to build brand/company awareness- Set clearly defined goals to drive major business initiatives, including increased customer retention, sales online presence, brand awareness and website or social media traffic- Monitored social media progress using web analytic tools- Incorporated optimization strategies, analyze data, and research the best ways to increase traffic- Researched new media platforms, trends, and industry opportunities.- Managed multiple deadlines in a faced paced environment- Built authentic relationships with clients, leading to a customer base of 70% repeat business- Created professional visual images/content using various photography equipment and communicated with clients to determine their needs and goals- Curated social media content containing copywriting and photography- Leverage marketing calendar to build strategies for social media campaigns Show less

- Collaborated with diverse groups of people to ensure a successful production while meeting tight timelines- Reviewed and validated details of loan applications and closing documentation- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance- Maintained proper documents for bills paid through escrow. Ex: Taxes, Insurance and/or Flood insurance- Assisted with approximately 14 loans/day, reviewing and analyzing… Show more - Collaborated with diverse groups of people to ensure a successful production while meeting tight timelines- Reviewed and validated details of loan applications and closing documentation- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance- Maintained proper documents for bills paid through escrow. Ex: Taxes, Insurance and/or Flood insurance- Assisted with approximately 14 loans/day, reviewing and analyzing account and escrow account activity- Provided advanced knowledge of mortgage servicing rules and regulations to assist others- Ensured all departmental documents and activities were performed in compliance with applicable laws, regulations, policies and procedures Show less

- Managed new and current clients within Salesforce- Researched, prepared, and presented comprehensive written and oral reports- Wrote internal communications: creative briefs, client profiles, event invitations,and proposals.- Conducted research and performed quantitative quality assurance reviews- Contributed towards the successful migration of HPE's partner business from anexternal vendor back to HPE- Helped to improve deal performance from 18-hour queue time to… Show more - Managed new and current clients within Salesforce- Researched, prepared, and presented comprehensive written and oral reports- Wrote internal communications: creative briefs, client profiles, event invitations,and proposals.- Conducted research and performed quantitative quality assurance reviews- Contributed towards the successful migration of HPE's partner business from anexternal vendor back to HPE- Helped to improve deal performance from 18-hour queue time to under 3hours, improved turnaround time (TAT) from 24 hours to 10 hours, improvedSLA attainment from 60% to 90%- Reviewed and evaluated 60-85 deal registrations per week and made thedecision to either approve requests to the sales team or send rejections back topartners for further revisions- Supported and assisted channel partners with moderately complex issues,including "top-tier" channel partners- Communicated with both internal and external stakeholders and managementlevels- Engaged with other organizations and extended teams to resolve issues as theyrelated to channel partner support Show less