Reyner Giovanni Immanuel Email & Phone Number

Jakarta, Indonesia

As a dedicated Virtual Assistant with over 8 years of diverse professional experience, I specialize in providing comprehensive support to businesses and professionals. My expertise spans lead generation, email management, administrative support, and project coordination, helping clients streamline their operations, boost productivity, and focus on growth.I assist in creating lead generation strategies, conducting in-depth market research, managing client communications, and maintaining organized calendars and schedules. With hands-on experience in CRM tools and various project management systems, I ensure that daily tasks, client communications, and administrative processes are executed efficiently and on time.My goal is to help businesses of all sizes optimize their operations, improve client engagement, and drive sustainable growth. Whether you're a solopreneur or an established company, I’m here to tailor my services to your unique needs and help you achieve your goals.Let’s connect to explore how I can support your business and make your workday easier!

Jakarta, Indonesia

Jakarta, Indonesia

• Crafting the blueprint for CRM implementation, ensuring a solid foundation for strategies focused on enhancing customer engagement and retention.• Performing extensive research on our current customer base to tailor CRM initiatives, maximizing relevance and effectiveness.• Implementing CRM strategies that directly contribute to improved customer relationships and business growth.• Collaborating with key departments across the company to ensure CRM objectives are seamlessly integrated into our broader business strategy, fostering a unified approach to customer management.

Jakarta, Indonesia

• Spearheaded customer engagement across omni-channels (Email, Push Notification, WhatsApp, & SMS) to enhance retention and foster growth.• Fostered collaboration with Product, Engineering, and Marketing teams at both local and global levels to align efforts and achieve unified CRM objectives.• Implemented frequent A/B testing on campaigns to identify the most compelling Unique Value Proposition (UVP) for segmented audiences.• Managed all CRM KPIs and metrics, proactively optimizing and evolving CRM programs to deliver an unparalleled member experience.

Greater Jakarta Area, Indonesia

• Delivered key insights on the Operations team's performance to inform management decisions and strategy development, including pinpointing areas for improvement through comprehensive analysis.• Monitored and evaluated the effectiveness of improvements implemented within the Operations team, assessing their impact on overall performance metrics.• Addressed and resolved queries from former retail customers, ensuring satisfaction and maintaining high service standards.• Tasked with innovating data collection methodologies to streamline and optimize processes, guaranteeing the accuracy and reliability of data outputs.

Greater Jakarta Area, Indonesia

• Conducted in-depth analysis of client service inquiries to guarantee a 100% customer satisfaction rate and eliminate complaints.• Successfully executed projects that significantly reduced operational costs, enhancing efficiency and profitability.• Led bi-annual reviews of working instructions and guidelines within the Operations Department to ensure alignment with evolving operational requirements and best practices.

Greater Jakarta Area, Indonesia

• Supported Relationship Managers in establishing and nurturing relationships with both local and international clients, focusing on KYC documentation processes.• Facilitated consistent communication with ANZ's regional counterparts to ensure the delivery of superior service quality to clients.• Developed and prepared materials for regular forums attended by C-Level management, presenting insights on customer experience during specific periods.

Greater Jakarta Area, Indonesia

• Successfully ensured zero KYC overdue cases for multinational and natural resources group companies, establishing and maintaining exemplary compliance standards.• Developed and implemented daily tracking systems for KYC documentation progress, ensuring transparency and real-time updates for all stakeholders.

Melbourne, Australia

Several key responsibilities during my internship periods are as follows:• Responsible for aiding in the creation of financial reporting to the clients via several accounting software (Xero, Bill4time).• Reconciled both current and non-current transactions into the financial statement through Xero as well as reconciling the Trust Account Ledger.• Assisted the Financial Accountant with updating data from Bill4Time database into the Trust Account and creation of invoices as well as pre-bills for existing clients.• Performed communication duties such as receiving calls from clients and make a call to other entity to inquire information.• Performed administration duties such as updating Trust Ledger Cards, filing Taylor & Preston Lawyers files and also scanning documents to upper management or clients.

Master’S Degree

Bachelor'S Degree

High School