• Managed daily office operations, overseeing a team of office staff to ensure smooth and efficient administrative activities.•Coordinated and scheduled meetings, streamlining communication and ensuring alignment across departments.•Handled customer inquiries and resolved issues promptly, enhancing customer satisfaction and maintaining strong client relationships.•Processed invoices, managed accounts payable/receivable, and handled debt collection, ensuring accurate and timely financial management.•Led projects to improve office efficiency, including managing relationships with vendors, service providers, and landlords to support organizational goals.

A first point of contact for clients: dealing with correspondence and phone calls. I also manage the calendar, organize meetings, and appointments.

• Managed Tenant Relations: Acted as the primary liaison for tenants, addressing concerns promptly and maintaining high tenant satisfaction and retention rates. • Coordinated Property Maintenance: Scheduled and supervised regular property maintenance and repairs, ensuring compliance with safety standards and minimizing operational downtime. • Oversaw Lease Administration: Managed all aspects of lease agreements, from tenant screening and lease renewals to enforcement of lease terms, ensuring legal compliance and reducing vacancy rates. • Handled Financial Management: Managed property budgets, conducted rent collection, and prepared financial reports, consistently achieving financial targets and optimizing cost efficiency. • Supervised Vendors and Contractors: Selected and coordinated with vendors and contractors, ensuring timely and high-quality completion of maintenance and renovation projects.

❖ Served as a Virtual Receptionist.❖ Answered incoming calls for law offices and other businesses with a polite andprofessional demeanor.❖ Provided customer service to callers by taking messages and relaying them appropriatelyin a timely manner.

❖ Practiced great customer service by answering product and service questions.❖ Suggested information about products and services.❖ Processed orders, prepared correspondences and fulfilled customer needs to ensurecustomer satisfaction

❖ Communicated effectively with internet customers and prospects according to their preferred method of communication (phone, email and in person).❖ Managed Internet sales leads, responded to inquiries in a timely fashion, and answered questions on available stock and product performance.❖ Maintained an ongoing customer database to capture repeat business.❖ Kept website up-to-date with vehicle specifications and availability.❖ Scheduled appointments with interested buyers for test drives and delivery of vehicles.❖ Disclosed terms of sales with consumers and reviewed sales with dealershipmanagement.

❖ Developed the Employee Manual.❖ Practiced Employee Vehicle Tracking by GPS website.❖ Preformed Inventory Maintenance using Quickbooks.❖ Generated Work Orders for employees.❖ Prepared Invoices on QuickBooks❖ Answering Phones and provided Customer Service

❖ Performedtransactionsincludingapplications,IDcards,proposals,summaries,billing,follow-upandcorrespondence on assigned accounts.❖ MaintainedallclientfilesinaCRMprogramcalledTAM.❖ Respondedtoclientinquiries,incomingmail,companyrequests,andproducers’needsonatimelybasis.❖ Collected renewal data on assigned accounts.

❖ Responsibleforpicking,receiving,shipping,anddeliveringproducttovariouscustomers.❖ Createdcyclecountstomaintaininventory❖ Answeringthephoneandfilinginvoices.❖ Performedgeneraladministrativeduties.❖ Assistedintheopeningofcurrentlocation.❖ Practicedcross-selling,andprovidedanexplanationofdifferentproducts.

❖ Responsibleforopeningandclosingthestore,closingoutregisters,balancingdrawers,andpreparingbankdeposits for the next day.❖ Completedplanogramsandwasresponsibleforunloadingdailyshipments,recoveringandrefillingthestore planogram execution, and fixture moves.❖ Managedemployeesbyassigningvarioustasks,assistedcashierswithtransactions,trainednewemployeesand helped customers return, replace, or exchange merchandise. Also organized weekly shift schedules.❖ Increasedsalesrevenuebyupselling,crossselling,andrecommendingnewproducts.

❖ OperatedcomputerizedPOSregistersystemsandappliedvariousstorepoliciesregardingreturnsandexchanges.❖ Helpedwithinventory,stockedshelvesandunloadedshipment.❖ Helpedcustomersbyofferingcreativesuggestions,andassistedwithanyartsandcraftsideas.